Role & Responsibilities

We are looking for a dynamic, tech-savvy Technical Account Manager who is passionate about emerging technology and dedicated to delivering exceptional customer experiences. As a key member of our global supply team, you will be pivotal in engaging with both prospective and existing clients, particularly with top endemic publisher accounts in the AdTech/Pharma Tech sectors, support the onboarding process, helping customers gain maximum value from our solutions.

Account management : Build and maintain strong, strategic relationships with clients, acting as a trusted technical advisor throughout the onboarding and post-implementation phases

Onboarding & implementation : Support technical onboarding for new clients, managing integrations and ensuring clients are set up for success from day one

Ongoing client support : Act as the primary technical contact for key accounts, troubleshooting issues, and proactively identifying opportunities to drive client satisfaction and retention

Conduct live demos : Present our solutions to prospective clients, emphasizing unique benefits and features, and tailor demos for varying audience levels, with a focus on endemic and top publisher accounts

Cross-functional collaboration : identify client needs and customise demo experiences for prospective and new clients, ensuring alignment with their goals, particularly with top publisher accounts

Feedback & reporting : Gather insights from client interactions to inform product development. Regularly report on account health, demo success, and product feedback, helping share future enhancement

Ideal Candidate :

Strong Technical Account Manager (Publisher Side) Profile

Mandatory (Experience 1) - Must have minimum 6+ years of total experience, including 5+ years as a Technical Account Manager in AdTech, Programmatic Advertising, or Digital Media

Mandatory (Experience 2) - Must have hands-on experience managing end to end top publisher accounts or supply-side relationships; technical onboarding, integrations, troubleshooting, and providing technical assistance to publishers

Mandatory (Experience 3) - Strong working knowledge of SSPs, programmatic ecosystem, ad-serving workflows, and ability to explain technical concepts clearly to non-technical stakeholders

Mandatory (Experience 4) - Demonstrated experience conducting live product demos, explaining features/benefits, and tailoring demos for publisher / stakeholders

Mandatory (Experience 5) - Experience collaborating closely with technical, product, customer success, and sales teams to solve client issues and drive adoption

Mandatory (Experience 6) - Experience collaborating closely with technical, product, customer success, and sales teams to solve client issues and drive adoption

Mandatory (Company) - Must come from an AdTech, Programmatic, SSP, Publisher-side, or Digital Media Tech organisation dealing with supply partnerships / publisher ops

Preferred (Experience) - Must have strong real-time problem solving skills with ability to independently troubleshoot technical issues during onboarding and ongoing publisher support