Vodafone India Services - Vice President - Senior Operations Manager - Managed Services

VP - Senior Ops Manager Managed Services (15-30 yrs)

What you'll do:

- Lead and coordinate First Line and Second Line operations across multiple countries and technologies within a defined cluster model.

- Establish and optimize processes and procedures for all operational teams, ensuring consistency with standard operation models and local market needs.

- Continuously enhance operational services through proactive measures, performance monitoring and corrective actions.

- Estimate costs and contribute to CAPEX and OPEX planning, while ensuring adherence to departmental budgets.

- Represent operations in service reviews and act as a key escalation point for local network teams.

- Safeguard all Health & Safety requirements by ensuring appropriate procedures are followed by team members.

- Recommend operational best practices and support the development of standardized quality frameworks.

- Define team roles, recruit talent aligned with approved headcount and establish robust training plans to uplift skill sets.

- Drive automation and digital transformation initiatives across the multi market cluster.

- Build strong working relationships with cross functional stakeholders.

- Expand the existing Managed Services portfolio and integrate additional domains into the operational scope.

- Enable ongoing business transformation, operational excellence and process improvements at First- and Second-Line levels.

- Provide direction, inspire innovation, and support team leads in achieving service quality and SLA commitments.

- Act as a single point of contact for selected cross functional projects involving dotted reporting teams.

Who you are:

- Strong understanding of multi technology telecom networks, including 2G, 3G, 4G, 5G, transmission, IP, backbone, signaling and value-added services.

- Skilled in Agile ways of working, strategic planning, and organizational design.

- Excellent communication in English, with additional languages considered an advantage.

- Proven ability to identify improvement areas, enhance processes and drive transformation in a matrix environment.

- Strong commercial awareness and ability to generate synergies across functions.

- Effective stakeholder engagement, relationship building and influencing capabilities.

- Demonstrated history of improving customer satisfaction.

- Skilled in managing teams in high pressure and crisis situations.

- Experienced in mentoring, developing talent and building engaged teams.

- University degree in Electronics, Telecommunications, IT or related fields.

- Minimum 4 years' experience managing diverse, multi disciplinary teams.