
To provide a comprehensive and professional HR service to the organization and business that enables; the organization to continuously improve its performance in achieving its goals.
To lead and manage the Shared Services HR Function, ensuring the delivery of efficient, consistent, and high-quality HR services across the organization. This role is responsible for driving operational excellence, aligning HR practices with business goals, and fostering a culture of continuous improvement and employee engagement.
Key Responsibilities:
1. HR Policy & Governance:
- Maintain and continuously improve a framework of HR policies and procedures aligned with the organization's values and legal requirements.
- Ensure compliance with employment laws and internal standards across all locations.
2. Workforce Planning & Talent Acquisition:
- Advise senior management on strategic workforce planning and optimal employment models.
- Oversee recruitment and selection processes to ensure timely hiring of qualified candidates for both temporary and permanent roles.
3. Learning & Development:
- Lead the design and implementation of training and development programs.
- Ensure regular assessment of training needs and evaluate the effectiveness of learning initiatives.
4. Performance Management & Rewards:
- Build and manage a robust Performance Management System (PMS) that drives accountability and performance.
- Advise on and implement Compensation & reward and recognition strategies that align with business objectives and employee motivation.
- Drive Compensation benchmarking across each Business
5. HR Operations & Data Management:
- Collaborate on the design and implementation of IT systems to support HR operations and performance tracking.
- Ensure timely analysis, and reporting of HR data to support decision-making and continuous improvement.
6. Employee Relations & Compliance:
- Provide expert guidance to managers and employees on disciplinary and grievance matters.
- Promote a positive work environment through fair and consistent application of policies and procedures.
7. Payroll Management & Compliance:
- Oversee end-to-end payroll processing to ensure accuracy, timeliness, and compliance with statutory requirements.
- Manage payroll audits, reconciliations, and reporting.
- Coordinate with finance and tax teams to ensure proper documentation and disbursement.
- Oversee Group level compliance for HR
8. Strategic HR Initiatives:
- Contribute to the development and execution of the organization's people strategy across businesses.
- Lead or support key HR projects and change initiatives to enhance organizational effectiveness.
9. Talent management:
- Talent reviews
- Individual development plans with senior leadership / stakeholders
- Assessment center
- Succession planning, etc
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