Suffescom Solutions - Account Manager

Key Responsibilities:

- Serve as the primary point of contact for clients, managing day-to-day queries and concerns with professionalism and urgency.

- Build and maintain strong client relationships to ensure long-term satisfaction and retention.

- Analyze client performance data regularly to identify trends, gaps, and opportunities for improvement.

- Proactively identify potential issues and resolve them before they impact the client experience.

- Drive cross-selling and upselling initiatives aligned with client needs and business

objectives.

- Develop a deep understanding of the company's products and services to effectively recommend tailored solutions to clients.

- Contribute to the development of best practices, FAQs, and knowledge resources to improve client onboarding and engagement.

- Collaborate with internal teams (Sales, Product, Operations, and Support) to ensure seamless delivery and customer satisfaction.

- Track milestone payments and ensure timely client billing and collections as per project agreements.

- Prepare and deliver client performance reports and strategic recommendations.

Required Skills & Qualifications:

- 5-12 years of experience in Account Management, Client Success, or Client Support roles.

- Proven experience in managing international clients (preferably in US/UK regions).

- Exceptional written and verbal communication skills.

- Strong analytical and troubleshooting abilities.

- Experience in cross-selling and upselling within an account management or customer success capacity.

- Knowledge of milestone-based payments and project delivery processes.

- Prior exposure to Sales or Project Coordination roles is an advantage.

- Ability to manage multiple accounts simultaneously while maintaining a high level of attention to detail.

- Proficiency in CRM tools, Excel, and data-driven client reporting.