Simplotel Technologies Reviews by Employees

Customer Success Manager

About Simplotel: Simplotel is a Bangalore-based, Software-as-a-Service (SaaS) company helping over 3,000 hotels across 26 countries grow their direct business. We are powering e-commerce for some of the largest hotels in India. The name Simplotel comes from a combination of Simple and Hotel - our mission is to Simplify the life of hoteliers through technology. Simplotel is a 'Shopify for Hotels', was founded in October 2013 and is funded by Go-MMT - India's largest Online Travel Agency. Simplotel was awarded the best startup in travel & hospitality for 2021 by Startup India, an initiative of the Union Ministry of Commerce & Industry in India. (https://www.startupindia.gov.in/nsa2021results/travel.html) Position - Senior Customer Success Manager The Senior Customer Success Manager will drive renewals, expansion, and long-term value for key Simplotel accounts. This role will own strategic customer relationships, identify growth opportunities, and improve product adoption and retention. The individual will serve as a trusted advisor, guiding customers on digital growth strategies to maximize ROI from Simplotel's solutions. Responsibilities: - Own and manage a portfolio of high-value / strategic accounts, driving renewals, expansions, and long-term retention. - Build and maintain strong executive-level relationships, serving as the primary strategic point of contact. - Develop and execute account growth plans aligned with customer business objectives. - Drive adoption of new features, product enhancements, and digital best practices to increase customer value. - Identify upsell, cross-sell, and referral opportunities within the existing customer base. - Lead Quarterly Business Reviews (QBRs) and performance discussions with data-driven insights. - Analyze customer performance metrics, churn risks, and usage trends to proactively mitigate attrition. - Mentor and guide Customer Success Managers to drive service excellence and performance. - Collaborate cross-functionally with Product, Sales, Marketing, and Support teams to enhance customer experience. - Contribute to process improvements, scalability initiatives, and strategic customer success programs. Skills required: - 2-4 years of experience in Customer Success, Account Management, or other customer-facing roles, preferably in SaaS or e-commerce. - Proven track record of driving renewals, expansions, and customer retention. - Strong stakeholder management skills, including experience working with senior decision-makers. - Excellent written and verbal communication skills with strong presentation abilities. - Strong analytical mindset with proficiency in Excel; familiarity with Google Analytics, e-commerce metrics, and SEO preferred. - Demonstrated ability to manage complex accounts and prioritize competing demands. - Experience mentoring or leading junior team members is preferred. - MBA or relevant postgraduate qualification is a plus. Location: Bangalore

Bangalore

Simplotel - Senior Customer Success Manager 

Job Description for Simplotel - Senior Customer Success Manager  in Simplotel Technologies in  Bangalore for (2-4) years of experience. Apply Now!