Senior General Manager/Head - Operations

Key Areas of Responsibility

Work Schedule: 5 days a week

Payroll & Benefits Administration:

- Oversee end-to-end payroll processing with 100% accuracy

- Manage statutory deductions, reimbursements, incentives, and full & final settlements

- Administer employee benefits including GMC, GPA, GTL, leave, and welfare programs

Statutory Compliance & Governance:

- Ensure compliance with PF, ESIC, PT, Shops & Establishment, CLRA, Gratuity, Bonus, and other applicable laws Coordinate audits (internal, statutory, external) with timely closure

- Maintain statutory registers, returns, and documentation

HR Policies & Process Management:

- Draft, review, implement, and update HR policies and SOPs

- Ensure uniform policy implementation across locations

- Address employee queries and grievances effectively

Employee Lifecycle Management:

- Manage onboarding, confirmation, transfers, promotions, and exits

- Ensure accurate employee records, documentation, and HRIS updates

- Drive seamless joining and exit processes with statutory compliance

HR Operations Transformation & Automation:

- Drive HR digitization and automation initiatives

- Implement and optimize HRMS / payroll systems

- Improve turnaround time, accuracy, and service delivery through technology

Vendor & Contract Workforce Management:

- Manage payroll, staffing, background verification, and benefits vendors

- Ensure contract labor compliance and coordination with contractors

- Monitor vendor SLAs, cost optimization, and service quality

Employee Relations & Grievance Handling:

- Handle grievances and ensure fair, timely resolution

- Support disciplinary actions and domestic inquiries

- Promote a positive and engaged employee experience

Data Management, MIS & Reporting:

- Prepare HR dashboards, MIS, and management reports

- Track headcount, attrition, compliance, and cost metrics

- Enable data-driven leadership decision-making

Stakeholder Management:

- Partner with business leaders, finance, legal, and external agencies

- Act as a single point of contact for HR operations matters

- Support audits, board reviews, and leadership reporting

Key Skills & Competencies:

- Strong expertise in HR Operations & Indian labor laws

- Payroll governance and statutory compliance excellence

- HRMS / HR Tech exposure (including Darwinbox)

- High attention to detail with strong process orientation

- Effective stakeholder and vendor management

- Strong execution and problem-solving capability