RentoMojo - Manager - Logistics

Description:

ROLE: Logistic Manager.

Location Pune.

Experience Required 3-5 Years.

Role and Responsibilities:

The logistics Manager will be responsible for coordinating and managing the logistics operations in Bangalore.

Key Responsibilities:

Customer Escalations:

- Follow up and resolve customer escalations via email.

- Conduct root cause analysis (RCA) and develop actionable solutions to prevent future issues.

Team Management:

- Manage, train, and develop support staff to ensure high performance and professional growth.

- Manage the Logistics Coordinator team to ensure smooth operations and effective communication.

- Control attrition rates among delivery helpers through effective team engagement and support.

Warehouse Coordination:

- Coordinate with the warehouse team to address and resolve errors and cancellations.

- Ensure efficient and timely processing of orders and returns.

Order and Route Planning:

- Develop alternative order plans in case of in-transit cancellations.

- Ensure proper route planning and monitoring to optimize delivery efficiency and reduce costs.

- Control route adherence and in-route cancellations to maintain delivery schedules.

Vendor and Cost Management:

- Manage vendor agreements to ensure cost efficiency and reliable service.

- Negotiate and maintain cost-effective logistics solutions with vendors.

Vehicle and Manpower Planning:

- Plan and ensure the availability of vehicles required for deliveries.

- Develop and implement manpower and daily task planning to meet operational needs.

Process Improvement:

- Identify areas for process improvement within the logistics operations and implement changes to enhance efficiency.

- Monitor and control in-transit damage and develop strategies to minimize occurrences.

Repair and Installation TAT Control:

- Ensure timely repair and installation services by monitoring and controlling Turn-Around Time (TAT).

Escalation Handling:

- Handle escalations effectively and ensure a systematic approach to resolving issues.

- Conduct RCA and implement actionable plans to prevent recurrences.

Qualifications

- Bachelor's degree in logistics, supply chain management, business administration, or a related field.

- Proven experience in logistics management or a similar role.

- Strong leadership and team management skills.

- Excellent communication and problem-solving abilities.

- Proficiency in logistics software and Microsoft Office Suite.

- Ability to work in a fast-paced and dynamic environment.

- Strong organizational and multitasking skills.