Recovery Head (Collections & Legal)

Location: Pan-India (HQ-based role with extensive field and regional oversight)

- We are hiring a senior leader to head Collections, Recovery, and Legal functions for our EV financing portfolio. This role is critical to protecting asset quality, minimizing credit losses, and building a scalable, compliant, and ethical recovery framework aligned with our sustainability-first mission.

- The incumbent will own end-to-end collections and recovery strategy, legal escalation, repossession and resale processes, vendor management, and portfolio risk mitigation across geographies. This is a high-impact role requiring strong execution capability, regulatory understanding, and on-ground leadership.

Key Responsibilities:

Strategy & Leadership:

- Define and execute collections, recovery, and legal strategy for EV loan portfolios across buckets (early, mid, late, and write-offs).

- Build scalable frameworks for pre-delinquency controls, soft collections, hard recovery, and legal action.

- Act as a strategic partner to Credit, Sales, Ops teams to improve overall portfolio health.

- Drive data-backed decision-making for recovery prioritization and resource allocation.

Collections & Recovery Operations:

- Oversee field collections, tele-collections, repossession, and asset tracing across locations.

- Establish clear SOPs for bucket-wise collection, skip tracing, repossession, auction/resale, and settlements.

- Ensure ethical, compliant, and customer-sensitive recovery practices aligned with RBI and internal policies.

- Monitor key metrics: PAR (Portfolio at Risk), GNPA (Gross Non-Performing Assets), roll rates, resolution TAT, recovery efficiency, cost of collection.

Repo, Asset Management & Resale:

- Own end-to-end repossession and resale lifecycle for EV assets.

- Empanel, manage, and audit repo agents, yard operators, valuers, and auction partners.

- Ensure maximum realization through structured resale channels, pricing discipline, and turnaround time control.

Legal & Compliance:

- Lead legal recovery actions including SARFAESI (where applicable), arbitration, civil/criminal cases, and settlements.

- Manage and monitor all legal repossession and recovery cases on a pan-India basis, ensuring timely action, cost control, and effective resolution.

- Ensure compliance with RBI guidelines, fair practices code, and internal governance standards.

- Provide legal inputs on recovery risk, policy improvements, and portfolio structuring.

Team Building & Governance:

- Build and scale a high-performance collection and legal team.

- Define KRAs, incentive structures, productivity benchmarks, and review mechanisms.

- Conduct regular audits, field reviews to prevent leakages and misconduct.

Reporting & Stakeholder Management:

- Present portfolio performance, risk outlook, and recovery plans to senior management and leadership.

- Drive continuous improvement using analytics, MIS, and digital collection tools.