Kirana Club Reviews by Employees

Location: Bangalore | HSR Layout Role Overview Own the end-to-end post-purchase journey for our marketplace by driving both seller dispatch readiness and 3PL performance: packing pickup in-transit delivery returns claims customer ticket closure. Ensure reliability, cost efficiency, and a smooth retailer experience. Key Responsibilities - Oversee seller-side dispatches: timely packing, order readiness, and minimal post-order OOS. - Manage 3PL relationships and hold them accountable on pickup/delivery SLAs, cost, and quality. - Optimise allocation, reduce transit exceptions, damages, and returns. - Partner with Ops & CS to lower contact rate, resolve WISMO issues, and ensure timely ticket closure. - Track penalty recovery, claims realisation, and highlight leakage (lane delays, packer/station misses, weight mismatches). Requirements - 47 years in e-commerce logistics, 3PL operations, or supply chain. - Strong understanding of seller dispatch operations, 3PL contracts, OTD, RTO, and cost levers. - Proficient with dashboards, Excel/Sheets; SQL/BI a plus. - Bias for action, strong vendor management, and structured problem-solving.

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Kirana Club - Senior Manager - Post-Purchase & 3PL 

Job Description for Kirana Club - Senior Manager - Post-Purchase & 3PL  in Kirana Club in  Others for (3-10) years of experience. Apply Now!