Kirana Club Reviews by Employees

Senior Growth Marketing (E-Commerce) | Bengaluru (in-office) | Full-time Were building the demand engine for 3M+ Kirana retailers. Youll own orders & GMV: channel user intent across segments and surfaces, decide what shows where & when on-app, prove what converts, and scale itweekly, repeatably, profitably. This is a business seat with real P&L impact, not a campaign-ops role. What youll lead - On-app Merchandising: Control home/category/search/cart placements and ranking rules/slots (in partnership with Product). Build seasonal, regional, and cohort playbooks. - Intent Conversion: Orchestrate traffic to high-intent entry points; fix friction with Product/Ops so demand actually lands. - Habit Loops & Cohorts: Identify first-order heroes and repeat drivers; design MOV & repeat nudges to keep cohorts healthy. - Surface Experiments (poppers etc.): Systematically test placements, copy, and triggers with holdouts; scale only what clears payback/CM. - Offers with Economics: Run cart thresholds, bundles, trials/sampling and recovery plays within guardrails; influence assortment/pricing via market intel. - Structured, end-to-end growth: Weekly cadencediagnose opportunity size test readout scale. Clean dashboards that make decisions obvious. Team & scope - Lead a growth pod (CRM specialist, growth analyst, Calling TL) with tight partnerships across Product, Category, Ops, Design. Teams executeyou own outcomes. What will make you effective here - E-commerce native (3-5 yrs): Youve grown orders/GMV in a marketplace/B2B commerce setting (beyond channel ops). - Opportunity sizing & problem discovery: Outside-in research + data to pick the right bets; comfort saying no to low-leverage work. - Product sense + experimentation depth: Youve shipped flow/placement changes that moved conversion; A/Bs with holdouts/MDE/power and crisp readouts. - Analytical to the bone: SQL or advanced Excel; cohort/retention math; ROI/payback modeling; trustworthy dashboards. - Program & stakeholder management: Run large cross-functional programs, craft KPIs, drive alignment, and land outcomes. - Context: Comfortable in Hindi/Hinglish; intuition for Tier-2/3 buyer behaviour. KPIs youll live on Orders, GTV, Conversion%, Repeat%, AOV, cohort retention (M1/M3), incremental lift vs control, promo ROI/payback, opt-out rate, fill rate, confirmation SLA, recovery orders

Bangalore

Kirana Club - Senior Growth Marketing - eCommerce 

We're building India's most trusted Direct-to-Retail (D2R) commerce network for 3M+ Kirana retailers. You'll own everything after the order is placed-from seller dispatch to customer delight. Your mission: make sure every order that's confirmed gets delivered fast, complete, and hassle-free-with minimal RTO, missing items, or support escalations. This is a zero-fluff, high-ownership role at the intersection of Product Ops Experience. What you'll own 1. Seller Dashboard Evolution: - Build and refine the B2B Seller Dashboard where orders are packed and dispatched. - Simplify workflows (picklist, shipments, label, invoice) and ensure FIFO adherence, dispatch SLAs, and compliance. 2. Tracking & Notifications: - Create visibility for retailers on order status (confirmed - packed - shipped - delivered - issue resolution). Integrate tracking seamlessly across 3PL partners. 3. Customer Support Infrastructure: - Define the support experience across chat, call, and ticket flows. - Automate classification and resolution. Prioritize cases with real business impact. 4. RTO & Delivery Outcomes: - Diagnose and reduce RTOs via better packaging, address validation, and buyer nudges. - Build proactive alerts for high-risk orders. 5. Issue Management System: - Design a unified "Post-Order Issue" layer for missing items, delivery delays, damaged goods, and refunds. - Link back into seller and 3PL accountability. 6. Data-Driven Execution: - Monitor dispatch TAT, delivery SLA, support turnaround, issue rate, and RTO cost. - Identify bottlenecks and close the loop fast with Tech/Ops. 7. Cross-Functional Alignment: - Collaborate with 3PLs, Operations, and Finance to ensure shipment allocation, reconciliation, and service-level adherence. - Own dashboards that make post-purchase health visible. What will make you effective here 1. E-commerce native (3-5 yrs): You've worked in a marketplace or logistics-heavy product setting, ideally handling seller tools, fulfilment, or support automation. 2. Product & Process sense: Ability to translate warehouse reality into product logic (picklists, statuses, tracking). 3. Systems thinker: You understand how seller actions, 3PL data, and support ops combine to create user experience. 4. Operational curiosity: You're comfortable diving into tickets, dashboards, and ground ops to find truth. 5. Analytical mindset 6. Program management: Drive alignment across Ops, 3PL, and Tech-balance speed with reliability. 7. Empathy for Bharat: You get the Tier-2/3 kirana context-language, expectations, constraints. 8. AI-native mindset: You use AI tools daily to work faster and smarter - from building dashboards to writing SQL, summarising feedback, debugging logic, or automating ops. You don't wait for tech bandwidth; you prototype with AI.

Kirana Club - Product Manager - Marketplace - Post Purchase 

Key Account Manager - eCommerce About Us: Kirana Club is Indias largest community of kirana stores, connecting over 3 million kirana store owners across the country. We are on a mission to empower small retailers with news, knowledge, and supply opportunities that drive growth. We bring together brands, wholesalers, and retailers on one seamless platform. We're on a mission to revolutionize general trade in India, and we're expanding at an incredible pace!. Role: We are looking for a high-impact Key Account Manager to own and drive growth across a portfolio of strategic brands. In this role, youll actively manage relationships, own revenue goals, optimize seller performance, and play a central role in our marketplace success. You will build and maintain strong brand partnerships, drive category/ seller growth, and ensure a seamless experience for buyers and sellers by collaborating effectively with supply chain, CX, and product teams. Key Responsibilities: - Own and grow a portfolio of strategic brands/sellers with full P&L responsibility. - Drive revenue growth through strong account management, relationship building, and performance tracking. - Ensure SKU availability, manage DOH and ageing inventory, and lead liquidation or SoR interventions when needed. - Identify and onboard new brand partners, including seasonal and B2B opportunities (e.g., IndiaMART, Lots). - Track seller-level GTV, fill rates, and key SKUs; execute plans to expand high-impact SKUs. - Plan and optimize seller-level promotions, discounts, ad spend, and trade/consumer schemes. - Gather and share category insights regularly; monitor competitor activity and trends. - Collaborate with CX, product, and supply chain teams to improve seller experience and platform performance. - Plan and execute peak-season strategies and ensure timely, high-quality execution. - Lead periodic client reviews and align on joint business plans. - Address and resolve operational issues swiftly to ensure smooth execution. Who Should Apply? Experience: 2 to 5 years in e-commerce, key account management, or category management (experience in FMCG or B2B marketplaces is a plus). Skills: - Strong analytical and data-driven decision-making skills. - Excellent relationship management, negotiation, and communication skills. - Experience in driving sales growth through promotions, ad spend, and SKU expansion. - Ability to collaborate cross-functionally with product, SCM, and CX teams. - Proactive problem-solving and project management skills. - Ability to prioritize and deprioritize tasks based on business impact, and stakeholder needs. Attitude: - Self-starter with a passion for driving marketplace growth. - Comfortable in a fast-paced, dynamic startup environment. Why Join Us? - Were a lean team, youll get to own things end-to-end and see your work in action. - Direct impact, zero fluff: what you do here will move real business metrics. - Work closely with smart folks across product, ops, and CX. - Fast-paced, high-trust culture where ideas (and execution) matter. Job details Location: HSR Layout, Bengaluru. Experience: 2 to 5 years in e-commerce, key account management, or category management. Education: MBA preferred, but not mandatory for strong relevant experience. Compensation range: 816 LPA. Join us to be part of a high-ownership team that's transforming the way Indias kirana stores operate.

Kirana Club - Key Account Manager - eCommerce 

Apply to 3 Kirana Club jobs on iimjobs.com, India's No.1 Management job portal. Explore Management job in Kirana Club Now! Company Page, IIM MBA Jobs, Ecommerce, Retail, Business, Development, Manager, Technology, Healthcare, Telecom, Insurance, FMCG, Media, BFSI, Director, VP/AVP, CEO/CFO, AGM/DGM

Apply to 3 Kirana Club jobs on iimjobs.com, India's No.1 Management job portal. Explore Management job in Kirana Club Now! Comapny page, IIM MBA Jobs, Ecommerce, Retail, Business, Development, Manager, Technology, Healthcare, Telecom, Insurance, FMCG, Media, BFSI, Director, VP/AVP, CEO/CFO, AGM/DGM

Kirana Club Jobs