Head - Operations Excellence & Quality - IT Infrastructure Services Domain

Role: Operations Excellence Leader

Location: Bangalore

Reporting to: VP - Operations

Overview:

This is a senior leadership role responsible for driving the Operations Excellence function across the organization. The leader will design and implement enterprise-level processes, strategies, and performance improvements to ensure operational efficiency, customer focus, and organizational growth.

Key Responsibilities:

- Lead the Operations Excellence function covering transition management, performance metrics, program management, and knowledge management.

- Manage end-to-end execution of large-scale implementation projects - from scoping, planning, and gap analysis to execution and delivery.

- Build and implement migration frameworks to improve operational efficiency.

- Drive best-in-class certifications and ensure compliance with client and regulatory requirements.

- Ensure projects are delivered on time, within budget, and with measurable value realization.

- Establish strong project governance frameworks and share best practices across teams.

- Work cross-functionally with business stakeholders to enable process improvements and strategic initiatives.

- Lead multiple Black Belt projects and continuous improvement initiatives.

Skills & Experience Required:

- 15+ years in the IT Infrastructure Services domain with proven leadership experience.

- Exposure to working with Fortune 500 clients globally.

- Expertise in Lean Six Sigma (Master Black Belt certified) and ITIL Advanced certification.

- Strong problem-solving, data analysis, and communication skills.

- Proven ability in team management, people development, and stakeholder management.

- Engineering graduate; MBA/PG from a top B-school is an advantage