Head - Operations/Delivery Head - UK Mortgage Operations

Hiring: Head of Operations / Delivery Head UK Mortgage

Are you an experienced UK Mortgage Operations Leader with a proven track record of managing large-scale delivery teams?

We're looking for a Head of Operations / Delivery Head to lead a 1,000+ FTE UK Mortgage operation, driving operational excellence, client satisfaction, financial performance, and business transformation.

What You'll Do:

- Lead end-to-end UK Mortgage operations across multiple locations.

- Manage a workforce of approximately 1,000 employees.

- Own delivery performance including SLA, Quality, Productivity, TAT, Customer Experience, and Compliance.

- Build and manage executive-level client relationships and governance.

- Drive P&L, operational efficiency, workforce planning, and profitability.

- Lead automation, process improvement, Lean Six Sigma, and digital transformation initiatives.

- Ensure regulatory compliance, risk management, audit readiness, and operational excellence.

- Partner with business leaders to support growth, transitions, and account expansion.

What We're Looking For:

- 18-25 years of experience in Banking, BFSI, BPO/BPM, or Financial Services.

- Mandatory experience in UK Mortgage Operations.

- Proven leadership of 1,000+ employee operations.

- Experience as a Head of Operations, Delivery Head, Business Unit Head, Account Head, Site Head, VP Operations, or similar.

- Strong expertise across the UK Mortgage lifecycle, including mortgage processing, underwriting support, servicing, and collections.

- Demonstrated success in service delivery, client management, P&L ownership, compliance, and large-scale operations.

- Lean Six Sigma, transformation, or automation experience is a plus.

Why Apply?:

- Executive leadership opportunity.

- Lead one of the largest UK Mortgage operations.

- Drive transformation and operational excellence.

- Competitive compensation up to 50 LPA.

Important:

- PAN Card and Date of Birth (DOB) are mandatory for profile creation.