General Manager - Compute & IT Delivery UNIX Role: GM - Compute & IT Delivery - UNIX Service Lead UNIX/BUILD Experience: 15 yrs+ Reports to: VP Function: Service delivery/operations portfolio management ROLE PURPOSE : - To manage the 24/7 Infrastructure operations for the Unix area with maximum availability/reliability of servers and components to different group and partner markets. - Ensure the Security guidelines are met according to the organization definitions and adhered for all managed services. - To provide service management with customers (internal and external), driving stability & issues resolution to best protect the customer & business, closely managing major incidents and issues, driving problem management to identify & remove root cause to prevent reoccurrence & future issues. - Monitor the overall level of service provided by teams - including service levels, incidents, process and change management, processes, standards and procedures - and instigating appropriate actions to address any issues, benchmarking to ensure best in class. - Deliver the customer project demands of server and DB provisioning within the expected delivery time with defined organizational standards and quality benchmarks. ESSENCE OF ROLE: Key Accountabilities : 1. Personal Profile and experience: - With 15+ years of experience in Server Technologies thought leadership and architecture experience in infrastructure landscape. - Experience in handling Delivery for multiple accounts across different Geographies and culture - Track record of leading organizational transformations and cost reduction. - Knowledge and practical experience of various Server technologies -, Linux, UNIX (AIX, Sun Solaris, HPUX), Virtualization etc. - Experience in capability building and team building. - Have good understanding on delivery processes and able to identify opportunities for automation and optimization of workload. - Establishing and maintaining a professional working relationship at multiple levels both internally and with the client. - Providing technical consulting expertise and leadership to internal project teams and clients . - Skills in server administration and build of different IT infrastructure environments. - Should have excellent knowledge of IT components supporting infrastructure (Storage, Network, Database, Clustering etc.). - Self-driven and able to work independently or within a team. - Good analytical and troubleshooting skills (the ability to think logically through a problem). - Must have the initiative, tenacity and commitment to see problems through to resolution. - Conducting detailed analysis of technical environments and provide solutions. 2. Functional Skills: - ITIL Certification preferred. - Good understanding of INC, CRQ, PBI, Task management. - Project management knowledge. - Knowledge of 1 or 2 Ticketing tool and IT automation tools. - Stakeholder communication. - Good understanding of Agile approach. - Driving automation initiatives for the identified opportunities or analyze the environment for automation scopes. 3. Service delivery and management: - Accountable for all aspects of service management with the customers, driving stability & issues resolution to best protect the customer & business - Closely managing and effectively driving the major incidents and issues, driving problem management to identify & remove root cause to prevent reoccurrence & future issues. - Monitor the overall level of service- including service levels, incidents, process and change management, processes, standards and procedures - and instigating appropriate actions to address any issues. - Provide a focus for SLA management and customer satisfaction and productivity improvement. - Report, communicate and update relevant stakeholders on the on- going operation of services, incident management and Improvement Programmes, guaranteeing clarity, visibility, timeliness and expectation management to the right people using the right method. - Responsible to deliver the infrastructure builds as per standard and quality and ensure that the customer requirements are met as per agreed configuration. - Drive the service improvement plans and actions to make the environment stable and compliant for business. - Assists with and advises on the future customer demands / trends, giving direction on improvement for company Infrastructure Management practices and procedures to support the achievement of the technology strategy. - Performs regular process reviews and resilience improvements in order to provide best customer experience on service. - Uses best practice knowledge to keep the consistency in infrastructure compliancy to company Group standards. - Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery. - Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization. - Strong governance capabilities to ensure internal and external business demands are met with respect to cost, time and quality. 4. Team Management Skills: - Excellent communication and stakeholder management skills. - Effectively drive the organizational changes and requirements with proper planning and execution. - Team mentoring and development to meet the business and technology changes. Ensure the talent progression and backup planning for critical roles - Effective goal settings for team to deliver the business objectives with adhering to the organizational standards. - Drives delivery of company infrastructure Build requirements and initiatives through the identification of business requirements and IT database needs, including coordination of security, maintenance and compliance. - Setting the strategy for capacity management & optimum team utilization. - Support the hiring process to ensure the talent attraction and onboarding.

Pune

General Manager - Compute & IT Delivery - UNIX - Telecom 

Job Description for General Manager - Compute & IT Delivery - UNIX - Telecom  in RANDSTAD INDIA PVT LTD in  Pune for (15-21) years of experience. Apply Now!