Enterprise Account Manager - US Market

Job Title: Enterprise Account Manager - US Market

Experience: 3 - 6 Years

Location: Bengaluru

Market: United States (US)

Job Type: Full-time

Job Summary:

We are looking for a results-driven Enterprise Account Manager to manage and grow enterprise customer relationships in the US market. The ideal candidate will have strong experience in B2B SaaS sales, enterprise account management, client engagement, and revenue expansion.

The role involves managing strategic accounts, identifying upselling and cross-selling opportunities, driving customer retention, and building long-term relationships with enterprise stakeholders.

Key Responsibilities:

- Manage and grow a portfolio of enterprise accounts across the US market.

- Build strong relationships with key decision-makers, including CXOs, VPs, Directors, and senior technology leaders.

- Drive account growth through upselling, cross-selling, and expansion opportunities.

- Understand customer business requirements and align solutions to their objectives.

- Own account planning, revenue forecasting, renewals, and customer retention.

- Identify opportunities to expand existing accounts and increase account revenue.

- Coordinate with internal sales, technical, product, and customer success teams to ensure customer satisfaction.

- Conduct regular business reviews and monitor account performance.

- Resolve customer escalations and ensure timely issue resolution.

- Maintain accurate sales pipelines, account records, and forecasts in CRM.

Required Skills & Experience:

- 3 - 6 years of experience in Enterprise Account Management, Strategic Account Management, or B2B Sales.

- Experience working with US-based enterprise customers.

- Strong background in B2B SaaS, technology services, or IT solutions.

- Proven experience in account farming, revenue growth, renewals, and customer retention.

- Experience engaging with senior stakeholders and enterprise decision-makers.

- Strong negotiation, presentation, communication, and relationship management skills.

- Understanding of enterprise sales cycles and account management processes.

- Experience with CRM tools such as Salesforce, HubSpot, or similar.

Preferred Skills:

- Experience selling SaaS products or technology solutions in the US market.

- Exposure to IT, software testing, QA, DevOps, or engineering solutions.

- Experience managing mid-market and large enterprise accounts.

- Ability to work with US time zones.

Key Performance Indicators (KPIs):

- Existing account revenue growth.

- Customer retention and renewal rates.

- Upselling and cross-selling revenue.

- Account expansion and penetration.

- Customer satisfaction and relationship strength.

- Achievement of quarterly and annual revenue targets.