Director/Senior Director - Transformation - Banking GCC

Role Overview:

We are seeking a dynamic and strategic leader to drive business transformation initiatives, Robotic Process Automation (RPA) adoption, and Continuous Improvement programs . This role will be pivotal in shaping the future operating model, enhancing efficiency, and delivering measurable business outcomes through innovation and process excellence.

Key Responsibilities:

Strategic Leadership:

- Define and execute the transformation roadmap aligned with global business objectives.

- Partner with senior stakeholders to identify opportunities for operational optimization and digital enablement.

Transformation & Change Management:

- Lead large-scale transformation programs across functions, ensuring seamless implementation and adoption.

- Drive cultural change towards innovation, agility, and continuous improvement.

Robotic Process Automation (RPA):

- Oversee RPA strategy and implementation to automate repetitive processes and improve productivity.

- Collaborate with technology teams to identify automation opportunities and ensure governance.

Continuous Improvement (CI):

- Establish a robust CI framework leveraging Lean, Six Sigma, and other methodologies.

- Monitor and report on performance metrics, ensuring sustainable improvements in cost, quality, and speed.

Stakeholder Engagement:

- Act as a trusted advisor to global and regional leadership teams.

- Communicate progress, risks, and benefits of transformation initiatives effectively.

Governance & Compliance:

- Ensure adherence to regulatory and organizational standards during transformation projects.

Qualifications & Experience:

Education: Bachelor's degree in Business, Engineering, or related field; MBA preferred.

Experience:

- 12+ years of experience in Transformation, Process Excellence, and Automation within GCCs or shared services.

- Proven track record of leading enterprise-wide transformation programs.

- Strong expertise in RPA tools (e.g., UiPath, Automation Anywhere, Blue Prism).

- Certification in Lean Six Sigma (Black Belt preferred).

Skills:

- Strategic thinking with hands-on execution capability.

- Excellent stakeholder management and influencing skills.

- Strong analytical and problem-solving abilities.

- Ability to lead cross-functional teams in a global environment