Delhivery - Senior Manager - Warehouse Operations

Key Responsibilities

- Planning, Executing & Monitoring end to end first mile and middle mile operations.

- To implement and develop the SOPs and is a part of audit/continuous improvement team to find gaps and provide solutions.

- Work with Engineering/SNOP team on capacity planning.

- Perform ongoing analysis to improve facility metrics, service levels and productivity.

- Improving metrics in the medium-long run with regard to design change, optimization of layout and line haul capacity.

- Review infrastructure and asset requirements based on load projections and network changes.

- Drive continuous improvement projects within their facility to improve throughput, reduce cost and increase productivity.

- Responsible for training, mentoring, coaching of Managers & Team Leads (all on-rolls).

- Liaise with Customer support teams to resolve client specific escalations and issues.

- HR/Employee related KRA's - Diversity Hiring, Maintaining Employee Morale, Employee safety on the floor

Person Specifications- Skillsets/Education

- Educational Background - Bachelors Degree (is a MUST) - preferably engineering ; MBA preferred.

- Functional Skills - People management, Operations Management.

- Personal Attributes - Curiosity, Ownership, Agile

- Having good time management skills

- Behavioral Skills - Good communication and analytical skills. Excellent skills in problem-solving, task prioritization and follow-up.

- Ability to work well in a team environment.

- Traveling will be a part of the role. (1-2 weeks of travel per month)