Delhivery - Director - Hub Operations

- Accountable for achieving service level, cost, quality and employee morale within his/her AOR.

- Ensuring & Developing SOP compliance & implementation of the policies and is a part of audit team to find gaps and provide quick and accurate solutions.

- Work with Engineering and Product teams to develop solutions, SOPs and to drive automation within their facilities.

- Facilitate communication and coordination with different teams such as commercial, security & fleet.

- Ensures customer satisfaction and reduces client escalation by monitoring that the queries, issues & grievances are taken care of within time.

- Monitoring employee's safety and security parameters across region and ensures no unlawful activity occurs.

- Ensuring the pipeline and succession plan for the team for SMs and below is in place.

- To assess the capability gaps of the team and to build/execute a plan to close the gaps.

- Formulating a contingency plan for his/her respective AOR.

- Plan & execute facility relocation, expansion, and sorter implementations.

- Responsible for training, mentoring, coaching of Senior Managers & Managers.

- Benchmarking with competition regarding First Mile & Middle Mile Delivery solutions to bring in innovations and industry best practices to Delhivery.

- HR/Employee related KRA's - Diversity Hiring, Maintaining Employee Morale, Employee safety on the floor