Job Title: Customer Success Manager (Japan Operations)

Location: Bangalore, India (Hybrid/Remote)

Focus: Post-Sales Adoption, Retention, and Client Education

Career Pathing:

- Clear opportunities to transition into global leadership or strategic account management roles.As a Customer Success Manager based in Bangalore, you will be the primary point of contact for our Japanese clients following their transition to our cloud ERP ecosystem. You will ensure that SMBs and accounting firms maximize the value of our automation tools, driving high retention rates and fostering long-term loyalty within the Japanese market.Role Summary

- As a Customer Success Manager based in Bangalore, you will be the primary point of contact for our Japanese clients following their transition to our cloud ERP ecosystem. You will ensure that SMBs and accounting firms maximize the value of our automation tools, driving high retention rates and fostering long-term loyalty within the Japanese market.

Key Responsibilities

- Client Onboarding: Guide new Japanese clients through the initial setup and implementation phase of the SaaS platform.

- Adoption Strategy: Analyze client usage patterns to proactively identify and resolve bottlenecks in their digital transformation journey.

- Product Education: Conduct regular training sessions and webinars (in Japanese) to update clients on new features, such as AI-driven payroll or expense management.

- Retention & Renewals: Monitor account health and manage the renewal process to minimize churn and ensure consistent recurring revenue.

- Voice of the Customer: Act as a bridge between Japanese clients and the global product team in Bangalore/Tokyo to provide feedback for future feature developments.

- Problem Resolution: Collaborate with technical support teams to resolve complex functional queries raised by clients.

Required Qualifications

- Experience: 3-6 years in Customer Success, Account Management, or Implementation within a SaaS or B2B environment.

- Language Proficiency: Native or N1-level Japanese is mandatory for all client communications. Professional English is required for internal reporting and collaboration.

- Financial Literacy: A basic understanding of Japanese accounting principles, payroll, or business taxes is a significant advantage.

- Communication Skills: Empathetic listener with the ability to build trust and navigate the cultural nuances of Japanese business etiquette.

What We Offer

- Cross-Border Impact: Work from Bangalore while playing a critical role in the digital evolution of the Japanese economy.

- Collaborative Environment: Engage with a diverse team of engineers and product managers in a global tech hub.

- Career Pathing: Clear opportunities to transition into global leadership or strategic account management roles.