Health insurance

Job/Soft skill training

Professional degree assistance

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Free meal

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Office cab/shuttle

Credgenics Reviews by Employees

Legal Associate

Data Analyst

Team Lead

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Customer Executive

Assistant Manager

Senior Customer Executive

Software Developer

MIS Analyst

Operations Executive

At Credgenics, we believe that growth comes from innovation, adaptability, and customer excellence. We embrace new technologies, tackle challenges head-on, and drive consistency in an ever-evolving industry. If youre ready to lead, inspire, and drive customer success, apply today!. Role Overview:. As an Associate Director Customer Success, you will lead a team of Success Managers to drive customer retention, adoption, engagement, and expansion. You will act as a strategic business partner for key accounts, ensuring customers realize maximum value from our platform while identifying growth opportunities through upselling and cross-selling. What youll be doing:. Customer Success & Growth Strategy - Develop a deep understanding of customer needs and align them with Credgenics' product capabilities and value propositions. - Act as a customer advocate, providing insights to product and engineering teams for feature enhancements. - Drive key customer success metrics, including Gross Revenue Retention (GRR), Net Revenue Retention (NRR), Advocacy, and Product Adoption. - Own and track KPIs related to renewal, adoption, and expansion to ensure predictable business outcomes. - Collaborate with Sales to identify and execute upsell and cross-sell opportunities. Customer Relationship Management - Build and nurture C-level relationships to strengthen partnerships and expand Credgenics footprint. - Lead Executive Business Reviews (EBRs) and strategic discussions with senior stakeholders. - Develop scalable customer engagement models to accelerate adoption and satisfaction. Leadership & Team Management - Lead, mentor, and manage a team of Customer Success Managers, ensuring they exceed performance metrics. - Foster a high-performance and customer-centric culture within the team. - Manage key customer escalations and proactively mitigate renewal risks. - Drive cross-functional collaboration with Sales, Product, and Support teams to enhance customer experience. What Were Looking For:. - 8-12 years of experience in B2B SaaS customer success, account management, product management, or strategic consulting, with at least 2 years in a leadership role. - Proven track record of driving customer retention, adoption, and expansion in the Indian BFSI segment. - Ability to engage senior executives, lead strategic business reviews, and influence key decision-makers. - Experience with customer success platforms, CRM software, and data-driven customer engagement models. - Strong executive communication, negotiation, and presentation skills. Why Join Us? At Credgenics, we prioritize our people. We offer competitive benefits across health, family, professional growth, and relocation support. We believe in a workplace that represents diversity, inclusion, and equal opportunity. No judgmentsjust passion, innovation, and the drive to be part of one of the fastest-growing startups in an exciting space.

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Credgenics - Associate Director - Customer Success 

Job Description for Credgenics - Associate Director - Customer Success  in Credgenics  in  UP Others for (8-12) years of experience. Apply Now!

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