Client Engagement Manager - Automobile

Job Title: Client Engagement Manager - Automobile

Job Description (JD):

We are seeking a proactive Client Engagement Manager to manage and strengthen client relationships within the automobile sector. The role focuses on client retention, account growth, and acting as a key liaison between customers and internal teams.

Key Responsibilities:

- Manage end-to-end client engagement for assigned automobile clients

- Act as the primary point of contact for client communication and coordination

- Understand client requirements and translate them into actionable plans

- Coordinate with sales, operations, and service teams to ensure timely delivery

- Drive customer satisfaction, retention, and repeat business

- Track client performance metrics and prepare engagement reports

- Identify upselling and cross-selling opportunities

Required Skills & Qualifications:

- 3-6 years of experience in client engagement, account management, or customer success

- Exposure to the automobile industry preferred

- Strong communication, relationship management, and problem-solving skills

- Ability to manage multiple clients and priorities