Free meal

Health insurance

Job/Soft skill training

Cafeteria

ZocDoc Reviews by Employees

Description: Our Mission: Healthcare should work for patients, but it doesnt. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdocs mission is to give power to the patient. To do that, weve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. Were 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Youll enjoy this role if you are: - Determined to lead and scale the provider data operations function managing a growing team of leads and operational staff responsible for ensuring the integrity, accuracy, completeness, and compliance of Zocdocs provider data. - Curious to design and drive operational strategy, process improvements, and automation, partnering closely with global teams to deliver excellence at scale. - Keen to play a pivotal role as Zocdoc expands its marketplace coverage, specialties, and insurance networks, building the operational foundation to scale rapidly, reliably, and efficiently. Your day-to-day is: - To lead and scale a team of 1530+ provider data staff and leads with responsibility for hiring, training, performance management, and career development. - To define and monitor key operational KPIs (accuracy, SLA adherence, team utilization, error rates) and deliver regular dashboards to leadership. - To drive resource planning and forecasting, including vendor partnerships, budget management, and capacity planning. - To collaborate cross-functionally with Sales, Onboarding, Product, Engineering, and Business Operations to build scalable workflows and leverage automation for efficiency. - To lead root-cause analysis for process or data inconsistencies, drive corrective actions, and foster a culture of continuous improvement. - To serve as the escalation point for operational issues and workflow bottlenecks, ensuring clear communication with US and India stakeholders. - To stay up to date on healthcare regulations and compliance standards related to provider data and information security. - To build playbooks, documentation, and operational frameworks to standardize processes and enable rapid scaling. - To contribute to strategic planning for Zocdocs expansion into new markets, specialties, and insurance plans. Youll be successful in this role if you have: - Bachelors/Masters degree from a reputed institution with a strong academic record (minimum 60% or equivalent). - 57+ years of experience in data/business operations, analytics, or research, with at least 23 years managing people (10+ direct or indirect reports). - Proven experience scaling teams and operations, including hiring, process setup, and leading leads. - Familiarity with Microsoft Excel and Google Sheets including Google AppScripts. - Experience with AI-powered tools for research and data validation; ability to refine and quality-check AI outputs. - Excellent communication and stakeholder management skills; strong customer-service orientation. - Analytical mindset with attention to detail and the ability to operate effectively in a fast-paced, evolving environment. - Familiarity with Salesforce, SQL, BI tools (Tableau / Power BI), or automation platforms is a plus. - A background in US healthcare or Healthcare Tech companies is a plus. - Experience working across global or cross-timezone teams (India/US) is a plus. About Us: Zocdoc is the countrys leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdocs Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the worlds leading investors, and we believe were still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. Were an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

Pune

Zocdoc - Manager - Provider Data Operations 

About the job: Our Mission: - Healthcare should work for patients, but it doesn't. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. - Zocdoc's mission is to give power to the patient. To do that, we've built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. - We're 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Your Impact On Our Mission: As an Enterprise Support Associate, you will own the end-to-end support experience for a portfolio of healthcare providers. You will ensure providers receive maximum value from Zocdoc's products and services by resolving their queries, optimizing their profiles, and proactively identifying opportunities for improvement. You will be the primary point of contact for support cases, collaborating with cross-functional teams to deliver a seamless provider experience. Location: Pune (with US shift requirements) Your Day To Day Is: - Manage and resolve provider support cases via email and phone, ensuring timely and high-quality responses - Own the full lifecycle of support cases in Salesforce, including triage, status updates, documentation, and closure - Proactively identify and address provider needs, recommending solutions and improvements - Escalate complex issues to the appropriate internal teams (EOP, ECSM, AE, IS) and follow up to ensure resolution - Collaborate with Enterprise Onboarding Partners, Client Success Managers, and Account Executives to deliver a unified provider experience - Maintain a high level of accuracy and attention to detail in all provider data and communications - Meet or exceed productivity and quality KPIs, including case response times and satisfaction scores - Continuously learn and adapt to new processes, tools, and product updates - Participate in team meetings, training sessions, and process improvement initiatives You'll Succeed In This Role If You: - Have 3+ years of experience in customer support / customer success roles (email and voice) at a service-based company - Demonstrate exceptional written and verbal communication skills - Are highly organized, analytical, and detail-oriented - Thrive in a fast-paced, dynamic environment and adapt quickly to change -Take initiative, show ownership, and are resourceful in solving problems - Are proficient in MS Excel/Spreadsheets and comfortable with CRM tools (e.g., Salesforce) - Have a working knowledge of SQL (preferred) - Are willing to work US shifts and collaborate with global teams - Are passionate about improving healthcare through technology

Zocdoc -  Enterprise Support Associate - Customer Success 

Description: About the job: Our Mission: Healthcare should work for patients, but it doesnt. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdocs mission is to give power to the patient. To do that, weve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. Were 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Your Impact on our Mission: Zocdocs most important asset is our people. As a Lead Generation Team Lead, you will have end-to-end ownership of planning and execution of projects assigned to the team. You'll be responsible for supervising and managing the resources, performance management, coaching, and ensuring productivity, quality benchmarks and SLAs are met consistently. Youll enjoy this role if you: - Have excellent communication, coordination, and stakeholder management skills - Have a strong understanding of automation tools and process optimization techniques - Oversee projects from start to finish, including tasks like data analysis, visualization, testing, deployment, and documentation to evaluate outcomes and measure success effectively - Design and build customized queries and dashboards to fulfill data requests and support business decision-making - Are passionate about coaching and growing team members - Have a fervent flame to learn and adapt to the changing business strategies - Are remarkable at time management, prioritization, and resource planning - Have an experience in Lead Generation/prospecting and comfortable working under pressure to accomplish the departmental objectives - Are flexible working in any shift including evening shifts(as per project requirement) Your day-to-day is: - Allocation of work, performance management, and cross functional collaboration to help the team deliver efficient results with high quality - Acting as first point of contact for stakeholders and manage conflicts - Ensuring project quality meets the expectations through regular audits of research, listening to call recordings and sharing timely feedback - Owning training & documentation for new projects, and planning for resources/budgeting efficiently - Conducting interviews and collaborating with the hiring team to reduce the turnaround time for onboarding of new candidates Youll be successful in this role if you have: - A Master's/Bachelors degree from reputed institution - 5+ years of experience with 2+ years as a Team Lead - Advanced Excel/Google Sheets skills (formulas, pivot tables, lookups, dashboards) - Excellent verbal and written communication - Analytical mindset with the ability to interpret data and derive actionable insights - Strong interpersonal and team skills - Ability to work under pressure in a fast-paced environment - Knowledge/basic understanding of CRM (Salesforce),Project management, Tableau, Power BI, and preparing dashboards would be an added advantage (good to have, not mandatory) Benefits: - An incredible team of smart and supportive people - A competitive compensation package, including attractive medical insurance - Amazing perks think catered lunch every day, Ping Pong, etc. - Daycare/creche facility for kids - The chance to create a better healthcare experience for millions of patients! - Corporate wellness programs with Headspace - Cellphone and wifi reimbursement - Competitive parental leave - Sabbatical leave(over 5 years) - Annual sponsored health check-ups - Zocdoc is certified as a Great Place to Work 2022-2026 About Us: Zocdoc is the countrys leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdocs Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the worlds leading investors, and we believe were still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. Were an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

Others

Zocdoc -  Team Lead - Lead Generation 

As a Senior Marketing Operations Associate you'll enable the Lifecycle Marketing Team to reach the right B2B audiences with the right message at the right time, thereby increasing the number of practices using Zocdoc, adopting our full suite of products, and garnering value from Zocdoc's platform. You'll enjoy this role if you: - Enjoy independently untangling complex problems and finding efficient, scalable solutions. - Are curious and proactive-always looking for ways to make campaigns smarter, faster, or more personalized through data and automation. - Get satisfaction from bringing order to chaos-whether it's cleaning up messy data or streamlining a process. - Thrive in a cross-functional environment and loves being the connective tissue between data, tools, and people. - Find joy in the details and takes pride in delivering polished, error-free work. - Are dynamic and adaptive and prefer working in fast paced, regularly changing environments. Your day to day is: - Audience Sizing: Partnering with Lifecycle Marketing Managers, Commercial Analytics, Sales, and Product Teams to determine campaign qualifiers enabling us to predict potential impact and help inform campaign strategy. - Audience Creation: Extracting, manipulating, and combining data from various sources such as Cistern, Salesforce, Marketo, Braze and Amplitude to create campaign audiences. - Assisting in audience segmentation based on shared characteristics such as job title, specialty, practice location, product selection, practice tenure, EHR, product login and behavioral activity. - Providing data for campaign personalization purposes. - This will require data scrubbing to ensure the data can be used for customer-facing purposes. - Campaign Production: Build and deploy email marketing campaigns end-to-end, including ad hoc sends and multi-step nurture or drip journeys. - Creating and managing personalized email campaigns that dynamically adapt to customer data and behavior (to be included over time). - Assisting with QAing all campaigns to ensure flawless execution and 100% accuracy across copy, links, tracking, and dynamic content. - Data Hygiene: Helping maintain high data quality standards by cleaning audience data for customer-facing use, identifying and removing stale or invalid contacts, and implementing best practices to support email deliverability and engagement. - Performance Reporting: Helping build dashboards that provide clear, actionable reporting on campaign performance across channels (with an emphasis on email). - Process Optimization: Analyzing current marketing workflows, particularly those related to audience creation, identify inefficiencies, and recommend improvements to increase campaign velocity and impact. - Cross-functional Collaboration: Working closely with Marketing, Data, and Sales Ops teams to ensure seamless campaign execution and accurate data flow across systems. You'd be successful in this role if you have: - 2-4 years of experience in data analysis and manipulation, ideally for marketing in a B2B environment. - Proven ability to define, size, and segment audiences using multiple data sources and customer attributes. - Strong analytical reasoning skills. - Ability to understand the relevant data, ask the right questions, and maintain strong data literacy regarding data definitions. - Advanced proficiency in querying and manipulating data using tools like Gsheets, Excel & Snowflake. - SQL preferred. - Experience querying CRMs like Salesforce also preferred. - Demonstrated interest in learning: Email marketing principles and best practices to ensure email messages are properly constructed to meet industry standards, marketing automation platforms like Adobe Marketo, Braze and Customer Relationship Management Tools like Salesforce CDPs etc.

Zocdoc - Senior Associate - Marketing Operations - B2B Segment 

Apply to 4 ZocDoc jobs on iimjobs.com, India's No.1 Management job portal. Explore Management job in ZocDoc Now! Company Page, IIM MBA Jobs, Ecommerce, Retail, Business, Development, Manager, Technology, Healthcare, Telecom, Insurance, FMCG, Media, BFSI, Director, VP/AVP, CEO/CFO, AGM/DGM

Apply to 4 ZocDoc jobs on iimjobs.com, India's No.1 Management job portal. Explore Management job in ZocDoc Now! Comapny page, IIM MBA Jobs, Ecommerce, Retail, Business, Development, Manager, Technology, Healthcare, Telecom, Insurance, FMCG, Media, BFSI, Director, VP/AVP, CEO/CFO, AGM/DGM

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