Shipthis Reviews by Employees

At Shipthis, we work to build a better future and make meaningful changes in the freight forwarding industry. Our team members aren't just employees. We are comprised of bright, skilled professionals with a single straightforward goal - Evolve Freight forwarders towards Digitalized operations and help them become more efficient. As a company, we're just the right size for every person to take initiative and make things happen. Join us on this journey to make a difference in how Digitalization evolves the Freight Forwarding industry. Learn more at www.shipthis.co JOB DESCRIPTION: Role Overview: Shipthis is hiring proactive individuals to join our Customer Support team. As a Client Service Associate, you'll resolve technical issues, manage escalations, and maintain customer satisfaction while working rotational shifts, including weekends, on a team rotation basis This role suits candidates with strong communication skills, technical aptitude, and a passion for problem-solving. Who are we looking for? - Shipthis seeks motivated and energetic individuals who can contribute to our Customer Support endeavor, work in a dynamic environment, and work proactively. - Take ownership of customer issues reported and see problems through to resolution - Research, diagnose, troubleshoot, and identify solutions to resolve customer issues - Follow standard procedures for the escalation of unresolved issues to the appropriate internal teams - Provide prompt and accurate feedback to customers - Ensure proper recording and closure of all issues - Prepare accurate and timely reports - Document knowledge in the form of a knowledge base, tech notes, and articles - Follow the SLA for issues concerning the severity. Desired qualifications include: - Proven working experience in enterprise technical support, IT support, or as a technical engineer is preferred - Must be flexible to work the Rotational shifts. - Excellent client-facing skills - Excellent written and verbal communication skills - Deep knowledge of the product that the technician is supporting. - Basic knowledge of JavaScript and JSON is an added advantage We welcome candidates: - Who is Immediate Joining - Female candidates returning to work after a career break are strongly encouraged to apply - Whether you're seasoned or just starting out, if you have the skills and passion, we invite you to apply. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, gender, sexual orientation, age, marital status, or disability status. JOB SYNOPSIS: Job Role: Client Service Associate Location: Bangalore Job type: Full-time, permanent Work Schedule: Flexible rotational shifts, including weekends on a team rotation basis Experience: (2-3) years Industry Type: Software Product Functional Area: Customer Support

Bangalore

Shipthis - Client Service Associate 

Apply to 1 Shipthis jobs on iimjobs.com, India's No.1 Management job portal. Explore Management job in Shipthis Now! Company Page, IIM MBA Jobs, Ecommerce, Retail, Business, Development, Manager, Technology, Healthcare, Telecom, Insurance, FMCG, Media, BFSI, Director, VP/AVP, CEO/CFO, AGM/DGM

Apply to 1 Shipthis jobs on iimjobs.com, India's No.1 Management job portal. Explore Management job in Shipthis Now! Comapny page, IIM MBA Jobs, Ecommerce, Retail, Business, Development, Manager, Technology, Healthcare, Telecom, Insurance, FMCG, Media, BFSI, Director, VP/AVP, CEO/CFO, AGM/DGM

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