LotusFlare Reviews by Employees

You will be responsible for driving the expansion of LotusFlare's business across Middleeast. You will be the leader of LotusFlare's sales and business development initiatives there with the goal of adding new accounts to our business in Middleeast. RESPONSIBILITIES: - Enterprise sales position responsible for prospecting, engaging and acquiring and managing new communications service provider clients in Middle East - Develop and maintain relationships with executives in the telecom, media, cloud and system integrator (SI) sectors in the Middle East. - Manage end to end BD sales funnel, including generating new prospects, creating opportunities, qualifying prospects and driving to closure - Work with LotusFlare marketing to identify market trends, key messages and give input to marketing campaigns for Middle East - Expand and growth business with LotusFlare's existing customers in Middle East through renewals and expansion SOWs - Provide business leadership and management within the account team for our leading telecom customers - Build and maintain key executive relationships, develop and manage opportunities, monitor on-going deployment projects - Work cross-functionally with LotusFlare product, account manager and sales engineering to accomplish customer goals and deliver on commitments, on-time and to a high quality standard - Prepare reports on BD status to communicate the progress of monthly/quarterly initiatives to internal stakeholders - Track invoices, POs, SOWs or contract renewal paperwork REQUIREMENTS: - 8+ experience in sales, business development, consulting, account management or similar role - 4+ years of experience working for an enterprise software company that sells into Telecommunications Operators - BSc or BE. MBA a plus - Proven track record of success in achieving or exceeding sales quota - Experience with B2B sales and how to qualify and advance prospects through a sales pipeline - You are a digital savvy individual that know the latest digital technologies and trends; you experiment and are open to integrating new digital technologies in everyday work - Consultative selling skills and commercial understanding - Strong customer and market insight and negotiation skills - Prior experience delivering large software or digital transformation projects to telecom operators - Experience in project management, account management and client delivery. - Comfortable with demos, proposals, RFPs, contracts, SOWs, POs, invoices and the 'nuts and bolts' of commercial sales for enterprise software projects - Excellent presentation and communication skills (verbal and written English) - Established 'Rolodex' of contacts in Middle East telecoms and industry partners - Flexible to be able to work across global timezone as needed. About LotusFlare: LotusFlare employees join and remain at LotusFlare for two simple reasons. First, they can see immediately that their work makes a positive impact on LotusFlare customers, and second, they grow on a personal level by developing best practices and experience in cloud-native enterprise software. LotusFlare Founder and CEO Sam Gadodia believes that if you want to make an impact and change industries for the better, you should consider joining LotusFlare. LotusFlare has always been about making an impact through software products and changing industries for the better by simplifying technology so as to simplify the customer experience. Founded by the team that helped Facebook reach over one billion mobile users, LotusFlare was born out of a vision to make the mobile internet accessible and affordable to people in parts of the world who often did not have access. From this initial work, LotusFlare's mission now is to design, build and continuously advance a cloud-native digital commerce and monetization platform that simplifies technology and customer experience to deliver valuable outcomes to enterprises. This platform provides the software product foundation for the company's main offering, the LotusFlare Digital Network Operator- Cloud. LotusFlare DNO- Cloud is a digital commerce and monetization managed service that serves as a digital BSS to deliver valuable business outcomes for communications and media services providers. LotusFlare looks for people all around the world who are passionate in their aim to make an impact and change industries for the better by simplifying technology. Headquartered in the heart of Silicon Valley with offices in EMEA and APAC, LotusFlare serves Verizon, Globe Telecom, MPIC, Digi, DISH Networks, Permata Bank, Singtel, Digicel, Supercell, and other leading enterprises around the world. LotusFlare Website and Social Media Website: www.lotusflare.com LinkedIn: https://www.linkedin.com/company/lotusflare Instagram: https://www.instagram.com/lifeatlotusflare/ Twitter: https://twitter.com/lotus_flare

Remote

LotusFlare - Director - Business Development - Middle East Region 

Technical Project Manager Overview: As a Project Manager, you are responsible for leading customer-facing projects to ensure that the right solution is designed, developed, tested, and deployed within customer expectations and that project goals and objectives are well defined and achieved. In this role you must have a strong technical project management background and also have excellent organization, problem solving and communications skills. You must have a solid understanding of project management fundamentals and be comfortable communicating with a diverse stakeholder group including senior leaders both verbally and in writing. The Project Manager manages the successful development and implementation of the product from beginning to end. This person sees strategic ideas from design and testing to implementation and market introduction. The ideal candidate will be curious, pay strong attention to detail, and have a passion for customer success. Responsibilities: - Participate in pre-sales meetings and contract preparations. - Ensure that best practices and defined project management processes and standards are adhered to for assigned projects with respect to scoping and planning, issue management, risk management, change management, quality management, etc. - Establish the project plan baseline by collaboratively defining and documenting the project scope including key milestones and dependencies. - Determine and define clear deliverables as well as roles and responsibilities for all assigned project team members. - Identify and secure the necessary resources needed to execute the project plan. - Work with LotusFlares internal engineering and design teams and externally with customer technical teams to ensure best practices are followed and optimal solutions are selected and developed. - Drive project execution: track delivery, take ownership of change management, and proactively seek and resolve blockers. - Assign and oversee the daily tasks of LotusFlare personnel assigned to the project while ensuring all team members are working toward established milestones. - Conduct regular meetings to determine progress and address any challenges, issues, or questions regarding assigned projects. - Prepare and provide periodic updates and status reports to internal and client leaders. - Manage UAT and production releases, as well as project handover to our operational support teams. - Be a part of a Global Delivery Team, share experiences and develop the PM discipline within LotusFlare with the aim to improve processes, methods and tools with creative ideas. - Create and maintain project documentation. - Work with the latest collaboration tools including Jira, Confluence, Trello, Work@FB, etc. - Run daily rituals like scrum, backlog grooming, planning, and retrospective for a cross-functional team. - Monitor the progress of issues and provide solutions for the development team. Requirements: - Bachelors degree in Computer Science, System Information, Engineering, Business Administration, or any other relevant majors. - 5+ years experience in Project Management in a technical and/or software development environment, preferably into the Telecommunications sector and with exposure to Product Engineering teams as well as BSS/OSS development and integration. - Professional Project Management Certification from an accredited institution (e.g. PMP, PRINCE2). - Demonstrated deep understanding of foundational Project Management processes, strategies, tools, and methods. - A solid foundation in service-oriented and digital technologies to be able to understand service inter-dependencies and technical solutions for multi-tiered systems. - Comfort and experience with cross-organizational communication; excellent written and verbal communication skills. - Experience in delivering products against a plan in a fast-paced, multi-disciplined, and often ambiguous environment. - Experience working independently to design, plan, and execute technical projects. - Able to distill data and articulate the rationale for making difficult trade-offs. - Experience working with Jira and Confluence tools, preferably with proficiency using Jira Roadmaps for project planning and tracking. - Additional certification and experience as a Scrum Master using the Agile methodology is an asset. About: At LotusFlare, we attract and keep amazing people by offering two key things: - Purposeful Work: Every team member sees how their efforts make a tangible, positive difference for our customers and partners. - Growth Opportunities: We provide the chance to develop professionally while mastering cutting-edge practices in cloud-native enterprise software

Pune

LotusFlare - Technical Project Manager 

Job Description and Responsibilities: As a Product Manager at LotusFlare, you will ideate, build, and launch new products, and iterate on existing ones, focusing on redefining the telecommunications industry. You will help bring products from concept to product-market fit. Youll work closely with design, product, and engineering teams to define the product roadmap and execute on delivering features. We are looking for a strategic thinker who understands and evaluates business needs, executes effectively in ambiguity, and communicates with clarity. You must be comfortable bringing products to market, evolving features, and scaling the user base. Product (60%) - Contribute to strategy, vision, prioritization, and execution - Conceptualize the product roadmap and define feature requirements - Perform new product validation using both quantitative and qualitative methods - Deliver high-quality products and drive large-scale projects and teams - Manage cross-functional resources and communicate effectively with stakeholders Growth & Analytics (20%) GTM / Acquisition - Develop go-to-market strategies to validate product-market fit - Evaluate the activation process and recommend improvements - Identify and emphasize the Aha! Moment to help users realize value quickly Retention & Engagement - Monitor new user behavior and detect shifts or drop-offs - Evaluate performance of retention drivers and identify new ones - Map key user flows, analyze bottlenecks, and suggest optimizations - Design and execute A/B tests to improve engagement and retention Market Research (20%) - Conduct research on market dynamics, competition, business models, and go-to-market strategies - Draw actionable insights from research to influence product direction Requirements: - Bachelors degree in Computer Engineering, Software Engineering, Computer Science, Math, or a related technical field; advanced degrees are a plus - Proven ability to synthesize quantitative and qualitative data for quick, data-driven decisions - Self-starter who thrives in fast-paced, ambiguous environments - Strong communication skills, attention to detail, and ability to manage multiple projects and stakeholders - Proficiency in data analysis, A/B testing, and statistical methods - Experience with user research and converting insights into product decisions - 2 to 5 years of experience in product management, management consulting, investment banking, or a related field - Passionate about optimizing key business metrics and product performance Why Join Us? - Lead high-profile telecom operator accounts, shaping their digital transformation. - Be part of a fast-growing software company at the forefront of telecom innovation. - Competitive compensation, performance-based incentives, and career growth opportunities About Us: At LotusFlare, we attract and keep amazing people by offering two key things: Purposeful Work: Every team member sees how their efforts make a tangible, positive difference for our customers and partners. Growth Opportunities: We provide the chance to develop professionally while mastering cutting-edge practices in cloud-native enterprise software

LotusFlare - Product Manager 

LotusFlare is a provider of cloud-native SaaS products based in the heart of Silicon Valley. Founded by the team that helped Facebook reach over one billion users, LotusFlare was founded to make affordable mobile communications available to everyone on Earth. Today, LotusFlare focuses on designing, building, and continuously evolving a digital commerce and monetization platform that delivers valuable outcomes for enterprises. Our platform, Digital Network Operator (DNO) Cloud, is licensed to telecommunications services providers and supports millions of customers globally. LotusFlare has also designed and built the leading eSIM travel product Nomad. Nomad provides global travelers with high-speed, affordable data connectivity in over 190 countries. Nomad is available as an iOS or Android app or via getnomad.app. Responsibilities: - Deliver digital solutions, comprising both platform SaaS licensing and elements of custom development, to clients in telecoms, media, and technology (TMT) sectors. - Operate as the lead point of contact for any and all matters specific to your accounts. - Work with LotusFlares product and engineering teams and externally with customer technical teams to propose and help clients build solutions that unblock deployment. - Build and maintain strong, long-lasting customer relationships. - Coordinate with 3rd parties who may be involved in a solution delivery. - Drive project execution technical track; track delivery, take ownership of change management, proactively seek and resolve blockers. - Manage testing, production releases, and project handover to customer support and operational teams. - Act as a key interface between the customer and the LotusFlare organization including product, sales, engineering, support, and business. - Support project management activities, ensuring issues are documented and addressed. - Be a part of a Global Delivery Team, share experiences and develop the project management discipline: simplify processes, methods, and tools with creative ideas. - Aid in product design and product development. - Build a team and lead a team of client engagement managers serving our clients. Requirements: - Bachelors degree from a top-tier university; advanced degree or MBA is preferred. - 5+ years of experience in management consulting, enterprise software, or startups. - Deep expertise in industries such as mobile and fixed telecommunications, media and technology. - Experience in managing engagement and projects with Mobile Operators related to digital initiatives including Business Support System (BSS) digitization is a plus. - Functional knowledge, including but not limited to strategy, project management, and product management. - Proven track record of performance leading delivery of complex digital solutions, on time and within budget. - Exceptional analytical and quantitative problem-solving skills. - Able to distill data and articulate the rationale for making difficult trade-offs. - Demonstrated leadership ability in an international team environment. - Initiative taker, eager to break new ground, create opportunities for others, and a quick learner. - Comfort and experience with cross-organizational communication; excellent written and verbal communication skills. - Willingness and ability to travel. Perks - Competitive salary package. - Paid lunch. - Yearly bonus. - Training and workshops. About: At LotusFlare, we attract and keep amazing people by offering two key things: - Purposeful Work: Every team member sees how their efforts make a tangible, positive difference for our customers and partners. - Growth Opportunities: We provide the chance to develop professionally while mastering cutting-edge practices in cloud-native enterprise software. From the beginning, our mission has been to simplify technology to create better experiences for customers. Using an experience down approach, which prioritizes the customer's journey at every stage of development, our Digital Network Operator Cloud empowers communication service providers to achieve valuable business outcomes. DNO Cloud enables communication service providers to innovate freely, reduce operational costs, monetize network assets, engage customers on all digital channels, drive customer acquisition, and increase retention. With headquarters in Santa Clara, California, and five major offices worldwide, LotusFlare serves Deutsche Telekom, T-Mobile, A1, Globe Telecom, Liberty Latin America, Singtel, and other leading enterprises around the world. Website: www.lotusflare.com. LinkedIn: https://www.linkedin.com/company/lotusflare. Instagram: https://www.instagram.com/lifeatlotusflare/. Twitter: https://twitter.com/lotus_flare.

LotusFlare - Manager - Client Engagement 

LotusFlare is a provider of cloud-native SaaS products based in the heart of Silicon Valley. Founded by the team that helped Facebook reach over one billion users, LotusFlare was founded to make affordable mobile communications available to everyone on Earth. Today, LotusFlare focuses on designing, building, and continuously evolving a digital commerce and monetization platform that delivers valuable outcomes for enterprises. Our platform, Digital Network Operator- (DNO- ) Cloud, is licensed to telecommunications services providers and supports millions of customers globally. LotusFlare has also designed and built the leading eSIM travel product - Nomad. Nomad provides global travelers with high-speed, affordable data connectivity in over 190 countries. Nomad is available as an iOS or Android app or via getnomad.app. We are looking for a Technical Support Lead to join our Customer Support team, based in Pune. Job Description: - Oversee the day-to-day operations of the support team, ensuring that service levels and response times are met. - Handle escalated customer issues ensuring timely resolution. - Collaborate with cross-functional teams, including Project Managers, Solution Architects and developers, to address customer needs and enhance product offerings. - Develop and implement support processes, tools, and documentation to optimize the team's efficiency and effectiveness. - Continually assess current communication processes, propose improvements, and implement best practices with the overall goal of providing an effective and delightful customer support experience. - Conduct regular performance reviews, provide feedback, and identify areas for skill development and improvement. - Analyze support ticket trends, identify root causes, and propose initiatives to enhance product reliability and customer satisfaction. - Leverage prior experience in tech support for B2B2C products to establish support metrics and KPIs, generate reports, and present findings to management. Job Requirement: - Prior experience supporting B2B2C products, with a deep understanding of the unique challenges and considerations in this context. - Experience working with cloud-native platforms (e.g., AWS, Azure, GCP) and virtualization technologies. - Proven ability to work independently, manage multiple priorities, and adapt to a fast-paced and evolving environment. - Experience working with outsourced and in-house support team members - Ability to work directly with key enterprise customers during production matters Required Skills: - Bachelors/Masters degree Science/Engineering, or a significant related experience. - 5+ years of experience in technical support or a similar customer-facing role. - Excellent communication skills, with the ability to articulate technical concepts to both technical and non-technical audiences. - Experience in AWS, Azure, GCP) and virtualization technologies. Benefits we have for you: - Competitive salary package. - Paid lunch (In the office) - Medical Insurance - Yearly bonus - Training and workshops - Top-of-the-class engineers to learn from and work with About LotusFlare: At LotusFlare, we attract and keep amazing people by offering two key things: Purposeful Work: Every team member sees how their efforts make a tangible, positive difference for our customers and partners. Growth Opportunities: We provide the chance to develop professionally while mastering cutting-edge practices in cloud-native enterprise software. From the beginning, our mission has been to simplify technology to create better experiences for customers. Using an "experience down" approach, which prioritizes the customer's journey at every stage of development, our Digital Network Operator- Cloud empowers communication service providers to achieve valuable business outcomes. DNO Cloud enables communication service providers to innovate freely, reduce operational costs, monetize network assets, engage customers on all digital channels, drive customer acquisition, and increase retention.

LotusFlare - Technical Support Lead 

Job Description and Responsibilities: - Customer Success: Drive customer satisfaction by ensuring timely and effective resolution of technical issues. - Act as an escalation point for complex or high-impact customer concerns. - Act as the primary point of contact for customers regarding all Support related matters, building trust, understanding their pain points, and ensuring measurable success with our product. - Proactively address customer concerns and guide the product and delivery teams to create solutions that meet the customer's unique challenges. - Design and implement a comprehensive customer success framework for Care Operations, including onboarding, engagement, resolution, and satisfaction, while optimizing processes, tools, and metrics for scalability. - Collaboration: Work closely with product, engineering, and sales teams to ensure a seamless customer experience. - Provide feedback on product improvements based on customer insights. - Serve as the voice of the customer, providing insights and feedback to the product team to inform development priorities. - Reporting & Analytics: Track and report key support metrics such as response time, resolution rate, and customer satisfaction scores. - Present performance updates to senior management. - Operational Excellence: Develop and optimize support processes, workflows, and KPIs to improve efficiency and service quality. - Training & Development: Implement training programs to keep the team updated on product features, troubleshooting techniques, and customer engagement best practices. - Serve as the voice of the customer, providing insights and feedback to the product team to inform development priorities. Requirements: - Strong customer service orientation with excellent communication and conflict resolution skills. - Have a proven track record of building and scaling customer success programs in a high-growth, technology-focused environment. - Possess exceptional interpersonal and communication skills, with the ability to build trust and articulate complex ideas clearly. - 5+ years in technical support or customer success roles, with deep understanding of L3/L2/L1 support functions. - SaaS Knowledge: Strong understanding of SaaS products, preferably in the customer service or AI/chatbot industry. - Technical Skills: Familiarity with CRM and support tools (Jira, Zendesk, Service Now, etc) and knowledge of cloud technologies, APIs, and troubleshooting methodologies. - Leadership: Proven ability to manage and inspire technical teams. - Problem-Solving: Analytical mindset with the ability to diagnose and resolve technical issues quickly. - Demonstrate the ability to manage multiple priorities in a fast-paced, evolving environment. - Possess a data-driven mindset with the ability to analyze and interpret customer data to drive decisions. Recruitment Process: - HR Interview followed by 4-5 Technical Interviews. Benefits we have for you: - Competitive salary package. - Paid lunch (In the office). - Private healthcare. - Yearly bonus. - Training and workshops. About: At LotusFlare, we attract and keep amazing people by offering two key things:. Purposeful Work: Every team member sees how their efforts make a tangible, positive difference for our customers and partners. Growth Opportunities: We provide the chance to develop professionally while mastering cutting-edge practices in cloud-native enterprise software. LotusFlare employees join and remain at LotusFlare for two simple reasons. First, they can see immediately that their work makes a positive impact on LotusFlare customers, and second, they grow on a personal level by developing best practices and experience in cloud-native enterprise software. LotusFlare Founder and CEO Sam Gadodia believes that if you want to make an impact and change industries for the better, you should consider joining LotusFlare. LotusFlare has always been about making an impact through software products and changing industries for the better by simplifying technology so as to simplify the customer experience. Founded by the team that helped Facebook reach over one billion mobile users, LotusFlare was born out of a vision to make the mobile internet accessible and affordable to people in parts of the world who often did not have access. From this initial work, LotusFlare's mission now is to design, build and continuously advance a cloud-native digital commerce and monetization platform that simplifies technology and customer experience to deliver valuable outcomes to enterprises. This platform provides the software product foundation for the company's main offering, the LotusFlare Digital Network Operator- Cloud. LotusFlare DNO- Cloud is a digital commerce and monetization managed service that serves as a digital BSS to deliver valuable business outcomes for communications and media services providers. LotusFlare looks for people all around the world who are passionate in their aim to make an impact and change industries for the better by simplifying technology. Headquartered in the heart of Silicon Valley with offices in EMEA and APAC, LotusFlare serves Verizon, T-Mobile, Globe Telecom, MPIC, Digi, DISH Networks, Permata Bank, Singtel, Digicel, Supercell, and other leading enterprises around the world.

LotusFlare - Manager - Customer Success 

Apply to 6 LotusFlare jobs on iimjobs.com, India's No.1 Management job portal. Explore Management job in LotusFlare Now! Company Page, IIM MBA Jobs, Ecommerce, Retail, Business, Development, Manager, Technology, Healthcare, Telecom, Insurance, FMCG, Media, BFSI, Director, VP/AVP, CEO/CFO, AGM/DGM

Apply to 6 LotusFlare jobs on iimjobs.com, India's No.1 Management job portal. Explore Management job in LotusFlare Now! Comapny page, IIM MBA Jobs, Ecommerce, Retail, Business, Development, Manager, Technology, Healthcare, Telecom, Insurance, FMCG, Media, BFSI, Director, VP/AVP, CEO/CFO, AGM/DGM

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