Lifebridge Senior Care Reviews by Employees

Job Description Job Title : Clinical Manager Department : Homecare Reporting to : Manager Operations Location : Kites Senior Care, Homecare (Kochi & Bangalore) About Us: Kites Senior Care, the Geriatric Care Specialist Brand, Was Founded in 2016 by Senior Doctors & Healthcare Professionals to Be the Trusted Care Continuum Partner for The Elderly & Their Families. Trusted by Over 5,300 Families, Ksc Provides Post-Operative & Post-Hospitalization Care, Palliative Care & Dementia Care at Our Care Facilities & the Residences of The Elderly. Funded by The Reputed Memg Group, We Have Now Expanded Our Footprints to 3 Cities and Manage Over 340 Care Beds in Multiple Facilities. Role Objective: - The Clinical Manager Will Be the Face of The Company During the Visits for The Patient Assessments. - Responsible to Assess the Patient at Their Residence or Any Said Location and Ensure the Requirement Is Captured and Communicated to The Respective Business Vertical. Duties and Responsibilities: - Assess the Residence or Location of Patients Within 24 Hours of The Lead Being Shared - Maintain a Deep Understanding of The Customer Needs - Exemplify Outstanding Customer Service to All Clients in All Interactions. - Adhere to And Express the Mission, Vision and Values of The Organization - Protect Client Information and Maintain Strict Confidentiality at All Times - Maintain / Publish Approved Reports as Required by The Management - Undertake Any Other Additional Responsibilities Required by The Organization - Collaborate with The Team to Implement and Evaluate Improvements - Follow-Up with Clients to Seek Feedback - Support in Training Program of Care Assistant/ Nurses as Per Kites Module - Handle Patient Queries and Assist the Team in Solving Issues. - Second in Charge for The Nursing Department During the Absence of Nurse Manager - Conduct Regular Compliance Audit at The Center - Compliance with Data Entry Into His on Regular Basis and Updating of Patient File

Cochin/Kochi

Bangalore

Kerala

Lifebridge Group - Clinical Manager - KITES 

JOB DESCRIPTION Job Title: Manager - Business Development Name: Department: Business Development Position Summary: - The Manager - Business Development plays a vital role in expanding KITES Senior Care's presence and reach in the elderly care ecosystem. - This role is focused on marketing and business development initiatives that build brand awareness, generate high-quality leads, and ensure consistent engagement with key stakeholders such as hospitals, doctors, corporate channels, and senior communities. - The Manager will act as a bridge between operations and the external market to drive business growth across transitional care, palliative care, and dementia care services. Reporting Lines: In this position of Manager-Business Development you will report to the DGM - Clinical Engagement or the Executive nominated by the Management in this behalf. The organization reserves the right to revise reporting structures and responsibilities in accordance with operational needs. A copy of the job description laid down for your position is attached. Key Interactions: Internally: - Operations - Corporate Marketing - Nursing & Medical Teams - Administration Externally: - Super Specialists, Senior Surgeons/Physicians - Hospital Administrators (Private & Government) - Primary Health Centers - RWAs, Senior Living Communities - Corporates, Clubs, Health Aggregators Core Responsibilities: - Lead business development and marketing activities to create awareness about KITES Senior Care across target geographies. - Establish and maintain relationships with super specialists, senior doctors, and hospital administrators to generate referrals. - Activate and engage with local communities, RWAs, senior clubs, and corporate groups to promote services. - Support corporate marketing campaigns and collaborate in executing field-level activities. - Organize and participate in healthcare fairs, conferences, CMEs, round table meetings, camps, and patient education programs. - Create and update the doctor engagement model and referral policy to improve lead conversion. - Identify and negotiate with channel partners to close high-potential leads with optimal margins. - Ensure continuous engagement with all stakeholders to strengthen brand visibility and business growth. All employees are expected to demonstrate and uphold the organization's core values of Excellence, Professionalism, Integrity, and Compassion (EPIC) in every aspect of their work. This includes striving for the highest standards of service, conducting oneself with dignity and accountability, maintaining honesty and fairness in all interactions, and showing empathy and care toward residents, colleagues, and partners. Work Complexities: - Requires strong interpersonal skills to manage diverse stakeholders and align them with the organization's mission. - Ability to work independently while coordinating with cross-functional teams and adapting to dynamic environments. - Regular travel across regions may be required for outreach and partnership development. Span of Control: Nature Amount Budget Responsibilities: - As per annual business development and marketing plans Revenue Responsibilities: - Accountable for revenue generated through referrals and partnerships Headcount: - May manage/coordinate with outreach executives or assistants based on requirements Profile: Knowledge and Experience: - Bachelor's Degree; MBA/Healthcare Management preferred - 5+ years of experience in business development or healthcare marketing - Proven track record of lead generation and referral engagement in healthcare services - Strong communication and negotiation skills - Proficiency in MS Office tools (Excel, Word, PowerPoint) Competencies: - Self-starter with a drive for results - Strong interpersonal and stakeholder engagement skills - Strategic thinker with execution ability - Ability to thrive in a fast-paced and dynamic environment - Excellent planning and organizational abilities - Customer-centric and brand-oriented mindset

Chennai

Hyderabad

Lifebridge Group - Manager - Business Development - KITES 

JOB TITLE : Sales Manager DEPARTMENT : Sales Position Summary: The Sales Manager is responsible for driving sales performance and revenue growth for senior living communities. This role demands strategic sales planning, effective team leadership, customer engagement, and collaboration across functions to ensure seamless lead conversion and customer satisfaction. The Sales Manager will be a key driver in building brand credibility, nurturing long-term relationships with prospects and residents, and ensuring the achievement of business targets. Reporting Lines: This position reports to the Vice President - Sales and CRM or the Executive nominated by the management on this behalf. The organization reserves the right to revise reporting structures and responsibilities as required. Key Interactions: Internal: - Sales Team - Marketing Team - Resident Managers / Community Teams - CRM & post-Sales Team - Operations Team External: - Prospective Buyers - Channel Partners / Brokers - Booked Residents & Families - Market Influencers Core Responsibilities: 1. Sales Strategy & Execution - Lead the sales process from prospecting to closure across assigned senior living projects. - Develop and implement sales plans to achieve monthly and annual revenue targets. - Conduct high-quality presentations, negotiations, and deal finalizations. - Ensure consistent pipeline development through proactive engagement with prospects and channel partners. - Deliver a premium customer experience at every stage of the sales cycle. 2. Lead Management - Drive timely response and follow-up for all leads through the CRM system. - Monitor lead-to-conversion ratios and ensure leads progress effectively through the sales funnel. - Guide the sales team in handling inquiries, nurturing prospects, and achieving higher conversion rates. 3. Customer Engagement & Relationship Management - Maintain strong relationships with booked customers, providing project updates and resolving queries. - Drive referral programs and leverage satisfied customers as brand ambassadors. - Ensure prompt resolution of customer grievances and escalate unresolved issues where necessary. 4. Market Research & Competitive Intelligence - Track market dynamics, competitor offerings, and emerging customer expectations. - Share actionable insights with senior management to refine pricing, positioning, and promotional strategies. - Recommend tactical interventions to strengthen sales performance. 5. Reporting & Analytics - Deliver daily, weekly, and monthly sales reports, including funnel performance, conversion ratios, and competitor analysis. - Analyse CRM data to monitor performance and optimize decision-making. - Present periodic sales performance reviews to management with recommendations. 6. Team Leadership & Development - All employees are expected to demonstrate and uphold the organization's core values of Excellence, Professionalism, Integrity, and Compassion (EPIC) in every aspect of their work. This includes striving for the highest standards of service, conducting oneself with dignity and accountability, maintaining honesty and fairness in all interactions, and showing empathy and care toward residents, colleagues, and partners. - Foster a high-performance culture driven by accountability, integrity, and customer orientation. Span of Control: Nature : Revenue responsibilities : Sales revenue targets and referral contribution Headcount : Individual Contributor Work Complexities: - Managing multiple projects and teams in a competitive, target-driven environment. - Frequent travel for site visits, customer interactions, and partner meetings. - Balancing strategic planning with hands-on execution. - Maintaining professionalism under pressure while ensuring consistent results. Profile - Knowledge & Experience - 8-10 years of proven experience in residential real estate or senior living sales, with at least 2-3 years in a managerial role. - Strong track record of achieving sales targets and closing high-value deals. - Excellent negotiation, communication, and team management skills. - Deep knowledge of real estate transactions, documentation, and customer engagement. - Proficiency in CRM platforms and MS Office Suite (Excel, PowerPoint, Word). - Fluency in English; knowledge of regional languages preferred. Competencies: - Strategic thinking with a results-driven approach. - Strong leadership and team development skills. - High integrity, professionalism, and customer-first mindset. - Ability to influence, negotiate, and build trusted relationships. - Resilience and adaptability in a dynamic business environment. Periodic Reporting Requirements: - Daily: Lead updates and follow-up status. - Weekly: Sales funnel review and team performance update. - Monthly: Sales achievements, referral program updates, competitor insights. - Quarterly: Strategic review of market positioning and sales outcomes.

Any Location

Lifebridge Group - Manager - Sales - KITES 

Description: Job Title: Nurse Manager Department: Nursing Position Summary: - The Nurse Manager is responsible for overseeing the overall functioning of the nursing department, ensuring quality patient care, managing nursing staff, maintaining regulatory compliance, and supporting daily operations. - This role requires strong leadership, clinical expertise, and administrative efficiency to maintain high standards of nursing care and patient safety in alignment with the organizations goals and protocols. Reporting Lines: - In this position of Nurse Manager you will report to the Chief Medical Officer or the Executive nominated by the Management in this behalf. - The organization reserves the right to revise reporting structures and responsibilities in accordance with operational needs. Key Interactions: Internally: - Nursing Staff and Caregivers - Centre Head / CMO - Allied Health Teams - Housekeeping and Support Services - HR and Administrative Departments Externally: - Patients and Families - Lab & Diagnostic Partners - Biomedical and Waste Management Vendors Core Responsibilities: 1. Clinical Oversight: - Supervise and monitor the implementation of care plans created by the CMO. - Ensure high standards of clinical care delivery by nursing staff. - Adhere to and enforce infection control protocols. - Ensure appropriate usage and care of medical equipment and devices. - Conduct regular documentation of procedures, incidents, and patient records. - Promote and deliver patient and family education on relevant health topics. - Ensure compliance with NABH standards and guidelines. 2. Administrative Leadership: - Plan and conduct continuous staff orientation, on-the-job training, and performance monitoring. - Maintain accurate records of attendance, leaves, and performance for nursing staff. - Prepare monthly/weekly reports on department activities and staff productivity. - Schedule duty rosters to ensure adequate staffing coverage at all times. - Participate in recruitment, onboarding, and mentoring of new nursing hires. - Coordinate with Centre Manager and other departments for operational efficiency. - Ensure readiness of patient rooms for new admissions and post-discharge cleaning. 3. Inventory and Resource Management: - Maintain inventory of nursing supplies, linen, consumables, and medications. - Conduct regular stock audits and raise indents in coordination with Centre Manager. - Ensure proper sample collection and coordination for lab and diagnostic services. - Monitor biomedical waste segregation and disposal compliance. 4. Documentation and HIS Compliance: - Ensure timely and accurate update of clinical notes in the Hospital Information System (HIS). - Maintain all relevant nursing registers, checklists, and handover sheets. - Prepare incident and quality improvement reports as required by management. 5. Values Alignment: - All employees are expected to demonstrate and uphold the organizations core values of Excellence, Professionalism, Integrity, and Compassion (EPIC) in every aspect of their work. - This includes striving for the highest standards of service, conducting oneself with dignity and accountability, maintaining honesty and fairness in all interactions, and showing empathy and care toward residents, colleagues, and partners. Work Complexities: - Requires balancing clinical supervision with administrative responsibilities. - Must be available for decision-making during emergencies or critical patient events. - Ensures team alignment with changing clinical protocols and regulations. Span of Control: Nature Amount Budget Responsibilities - Indirect, through inventory and resource control Revenue Responsibilities - Indirect, through efficient patient care and service quality Headcount - Supervises entire nursing staff within the assigned unit/facility Profile: Knowledge and Experience: Education: GNM / BSc in Nursing (Post-basic or MSc Nursing preferred) Experience: Minimum 10+ years in clinical nursing, with at least 3-5 years in a leadership or supervisory role - Familiar with hospital accreditation (NABH) standards, nursing protocols, and digital health documentation (HIS) Competencies: - Clinical Excellence and Patient Care Oversight - Leadership and Team Supervision - Inventory and Resource Management - Patient and Family Communication - Conflict Resolution and Problem Solving - Documentation and Quality Reporting - Infection Control Compliance - Cross-Functional Collaboration

Lifebridge Group - Nurse Manager - KITES 

Job Title: Wellness Head Department: Clinical Operations Position Summary The Wellness Head is responsible for overseeing the Health & Wellness operations across all communities, ensuring standardized medical, clinical, and wellness practices are implemented in alignment with company and medical directorate guidelines. This role ensures consistent delivery of high-quality care, operational efficiency, and compliance with all health, safety, and statutory standards, while driving continuous improvement and resident satisfaction. Reporting Lines In this position, the Wellness Head will report to the General Manager - Operations with a dotted line reporting to the Chief Medical Superintendent or the Executive nominated by the management on this behalf. The Company reserves the right to make changes to the reporting structure as required. Key Interactions Internally: - Chief Medical Superintendent - Resident Managers / Assistant Resident Managers - Nursing, Physiotherapy, and Clinical Teams - Operations, F&B, Housekeeping, and Maintenance Departments - Corporate HR, Finance, and Quality Teams Externally: - Hospitals, Laboratories, and Ambulance Partners - Vendors and Suppliers (Medical Equipment, Consumables, Waste Disposal) - Government and Licensing Authorities - Training Partners and Auditors Core Responsibilities 1. Clinical & Operational Management - Ensure effective and consistent delivery of clinical care and therapeutic services across all communities. - Oversee nursing care delivery, physiotherapy outcomes, and therapy schedules. - Ensure 100% accuracy of resident medical records and data uploaded in Genie. - Conduct biannual health assessments for all residents and for new occupants. - Monitor daily H&W operations, including vitals, therapy sessions, and medical record updates. - Conduct monthly emergency mock drills and ensure readiness for medical emergencies. - Ensure availability of Ayurveda and allied wellness services. - Maintain staffing adequacy at all times and ensure role clarity within teams. - Implement and monitor standard operating procedures for all communities to ensure uniformity of practices. 2. Medical Administration & Quality Assurance - Ensure proper maintenance, calibration, and functioning of all medical equipment. - Maintain compliance with biomedical waste management and licensing requirements. - Monitor quality standards and conduct audits as per schedule. - Maintain NOK (Next of Kin) records and ensure 100% update accuracy. - Oversee H&W-related financial performance, P&L management, and budget utilization. - Ensure monthly medical camps, awareness programs, and vaccination drives are conducted. 3. Training & Development - Implement the Health & Wellness training calendar across all communities. - Conduct and document training sessions for H&W staff based on the H&W Training Manual. - Ensure completion of all mandatory programs including Health, Safety, and Hygiene standards. - Maintain training attendance and assessment records. - Coach and mentor the Senior Nurse and ensure regular staff briefings and stand-up meetings. - Participate in community visits to monitor on-the-job skill application and reinforce standards. 4. Resident Relations - Handle resident feedback and complaints promptly and professionally in line with company policy. - Conduct bi-monthly open houses with RM/ARM to capture and address community-level concerns. - Implement initiatives to enhance resident engagement, satisfaction, and loyalty. - Uphold the organization's reputation for high-quality and compassionate care. 5. Health, Safety & Hygiene Compliance - Maintain high standards of cleanliness, infection control, and hygiene within all H&W centres. - Conduct regular safety audits and ensure corrective actions are implemented promptly. - Ensure compliance with Health & Wellness standards, CPC FSS, and state health regulations. - Maintain records of medical and F&B staff health checks as per legal and company norms. 6. Inventory, Finance & Resource Management - Oversee inventory and procurement of medical and wellness supplies. - Ensure weekly stock audits and random verification of bin cards. - Maintain optimal stock levels to prevent shortages or overstocking. - Collaborate with Centre Heads to plan and monitor budgets and expenses. - Identify opportunities for cost control and revenue enhancement. 7. Strategic Planning & Business Development - Develop long-term strategic plans to enhance H&W services and expand offerings. - Stay abreast of emerging trends and innovations in healthcare and senior living. - Ensure alignment of operational initiatives with organizational strategy and vision. 8. Reporting & Communication - Submit daily MIS, weekly visit updates, and consolidated monthly H&W performance reports. - Foster open communication among departments to ensure collaboration and issue resolution. - Represent H&W in leadership meetings, compliance reviews, and external events when required. Work Complexities - Managing multi-location healthcare operations and ensuring standardization across centres. - Balancing clinical governance, operational excellence, and compliance requirements. - Leading a diverse team of medical and non-medical professionals. - Handling high-pressure situations such as medical emergencies or crisis responses. Span of Control: Nature: Leadership Role Amount: Multi-location oversight across all communities Budget Responsibilities: Departmental budgets and medical expenditure Revenue Responsibilities: Contribution through health services and allied programs Headcount: Nursing, Physiotherapy, and Clinical Support Teams across communities Profile: Knowledge and Experience: - Graduate/Postgraduate in Nursing, Healthcare Administration, or equivalent medical discipline (MBA in Healthcare preferred). - Minimum 10-15 years of experience in healthcare or senior living operations, including 5 years in a leadership role. - Strong understanding of clinical governance, medical compliance, and resident care standards. - Proven experience in team management, audits, and health program implementation. - Exposure to health data systems, EMR, and wellness technology platforms. Competencies: - Leadership and people management skills. - Strong planning, organizational, and analytical abilities. - Excellent communication and stakeholder management skills. - High sense of accountability, ethics, and confidentiality. - Empathy and sensitivity in dealing with residents and families. - Strong decision-making under pressure. - Commitment to continuous learning and quality improvement. Periodic Reporting Requirements: - Daily: H&W MIS (resident data, incidents, attendance) - Weekly: Community visit summary and staffing report - Monthly: Consolidated H&W performance dashboard, audit compliance report - Quarterly: Training and equipment calibration review

Lifebridge Group - Wellness Head - Serene Communities 

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Apply to 5 Lifebridge Senior Care jobs on iimjobs.com, India's No.1 Management job portal. Explore Management job in Lifebridge Senior Care Now! Comapny page, IIM MBA Jobs, Ecommerce, Retail, Business, Development, Manager, Technology, Healthcare, Telecom, Insurance, FMCG, Media, BFSI, Director, VP/AVP, CEO/CFO, AGM/DGM

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