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Karomi Technology Reviews by Employees

Developer

Software Developer

Role Summary: Role/Title: Director - Product Engineering Designation: Director / Head of Engineering Experience: 15 - 17 years Location: Chennai Company: Karomi Technology Role Overview: We are looking for a seasoned product engineering leader to drive the end-to-end design, delivery, and scaling of our enterprise SaaS platforms. This is a strategic leadership position where youll partner with business heads, product managers, and clients to shape the product roadmap and ensure seamless execution - balancing technical depth with business outcomes. Key Responsibilities - Lead, mentor, and scale a high-performing engineering team focused on delivering business-critical SaaS solutions. - Own the product development lifecycle from architecture and design to release management and continuous improvement. - Partner with product and business teams to translate customer requirements into scalable, revenue-impacting solutions. - Architect and implement cloud-native, secure, and multi-tenant platforms capable of supporting a rapidly growing global user base. - Establish engineering best practices, DevOps pipelines, and governance frameworks that enable faster time-to-market. - Drive innovation in platform scalability, performance optimization, and customer experience. - Represent engineering in leadership forums and communicate complex technology decisions to non-technical stakeholders. Skills & Qualifications: - 15+ years of experience in building, scaling, and managing enterprise SaaS or B2B technology platforms. - Proven track record of leading cross-functional teams and delivering mission-critical software products. - Strong understanding of end-to-end product engineering including front-end, back-end, cloud infrastructure, CI/CD, and security. - Hands-on exposure to technologies such as .NET, JavaScript, SQL, and Azure (or equivalent cloud platforms). - Experience in multi-tenant architecture, product scalability, and application performance at scale. - Excellent leadership, stakeholder management, and strategic communication skills. Why Join Us? - Opportunity to own the product charter and shape technology decisions for a rapidly scaling SaaS business. - Work closely with founders and business leadership on high-impact initiatives. - Play a key role in transforming our product into a global-grade platform with strong commercial outcomes.

Chennai

Karomi - Director - Product Engineering 

About the Role: Lead end-to-end customer support for Karomis V7 SaaS product, owning processes, escalations, and customer relationships while partnering closely with Product & Engineering. Key Responsibilities: - Own end-to-end customer support for the V7 SaaS product; ensure timely resolution of customer queries/issues. - Define, document, and continuously improve support processes (ticketing, escalation, and resolution workflows). - Act as the primary point of contact for strategic/high-value customers; maintain strong relationships and proactively address concerns. - Collaborate with Engineering to relay customer feedback and help prioritize product enhancements. - Track, analyze, and report support metrics (e.g., first response time, resolution time, CSAT) to drive continuous improvement. - Create and maintain customer-facing self-service resources (KB articles, FAQs, how-tos). - Train internal teams/new hires on product functionality and support processes. - Build and manage a high-performing support team (as the function scales). Preferred Candidate Profile: - 5+ years in Customer Support/Customer Success, preferably in SaaS/B2B software. - Proven experience setting up/optimizing support processes & workflows. - Strong stakeholder & relationship management; adept with strategic/enterprise customers. - Excellent written & verbal communication; strong interpersonal skills. - Analytical mindset with comfort using metrics to identify gaps and drive improvements. - Hands-on with support tools: Zendesk, Freshdesk, Jira Service Desk (or equivalents). - Exposure to working closely with Product & Engineering teams is a plus.

Karomi - Team Lead - Tech Support 

Apply to 2 Karomi Technology jobs on iimjobs.com, India's No.1 Management job portal. Explore Management job in Karomi Technology Now! Company Page, IIM MBA Jobs, Ecommerce, Retail, Business, Development, Manager, Technology, Healthcare, Telecom, Insurance, FMCG, Media, BFSI, Director, VP/AVP, CEO/CFO, AGM/DGM

Apply to 2 Karomi Technology jobs on iimjobs.com, India's No.1 Management job portal. Explore Management job in Karomi Technology Now! Comapny page, IIM MBA Jobs, Ecommerce, Retail, Business, Development, Manager, Technology, Healthcare, Telecom, Insurance, FMCG, Media, BFSI, Director, VP/AVP, CEO/CFO, AGM/DGM

Karomi Technology Jobs