Janapriya Properties Pvt Ltd Reviews by Employees

Job Description: General Manager (18+ Years Experience) Experience Required : 18-25 Years Location: Hyderabad Department: Sales and CRM Reports To: Chief Marketing Officer Role Summary - The Director/Head of CRM will lead the strategic development, optimization, and governance of the company's Customer Relationship Management ecosystem. This role is responsible for defining long-term CRM vision, driving customer lifecycle strategy, leading omni-channel engagement, and ensuring maximum ROI through data-driven decision-making. - The ideal candidate brings deep experience building CRM functions from the ground up, managing global teams, and integrating advanced technologies (AI, automation, analytics) to enhance customer value and business performance. Key Responsibilities Strategic Leadership & CRM Vision: - Define and own the long-term CRM roadmap aligned to organizational goals. - Develop a unified customer engagement strategy across acquisition, onboarding, retention, and loyalty. - Establish governance around CRM data, tools, processes, and customer insights. CRM Platform Ownership: - Oversee implementation, optimization, and continuous improvement of CRM platforms (e.g., Salesforce, HubSpot, MS Dynamics, SAP CRM). - Lead integrations with marketing automation, analytics tools, ERP systems, and customer support platforms. - Ensure platform scalability, reliability, and compliance with data protection standards. Customer Lifecycle & Segmentation - Build segmentation frameworks, retention models, and customer journeys to improve engagement and lifetime value. - Lead the development of omnichannel campaigns (email, SMS, app, web, call center, social). - Drive personalization using data modeling, predictive analytics, and AI-driven insights. Data, Analytics & Insights - Own CRM reporting frameworks, dashboards, and KPI governance. - Partner with Data & Analytics teams to derive actionable insights on customer behavior, churn, and business growth. - Ensure integrity and usability of customer data across systems and teams. Cross-Functional Collaboration - Work closely with Marketing, Sales, Product, Customer Support, and IT to ensure seamless customer experiences. - Act as the CRM evangelist and champion customer-centric decision-making across the organization. Team Leadership - Lead and mentor a global CRM team including managers, analysts, technologists, and campaign specialists. - Build high-performing teams with a culture of innovation, accountability, and continuous learning. Compliance & Governance - Ensure all CRM and customer communication activities adhere to GDPR, CCPA, and relevant data privacy regulations. - Implement high standards for data quality, security, and compliance. Key Skills & Qualifications - 18+ years of experience in CRM, customer lifecycle management, or digital transformation. - Proven success in leading enterprise-level CRM programs and multi-channel engagement strategies. - Strong understanding of data analytics, customer segmentation, and marketing automation. - Deep hands-on experience with leading CRM platforms (Salesforce preferred). - Strong leadership, communication, and stakeholder management skills. - Ability to think strategically while executing with precision. - Experience working with global teams and large-scale transformation projects. Preferred Qualifications: - MBA or Master's in Marketing, Analytics, Information Systems, or related fields. - Experience in industries like Technology, Retail, FMCG, BFSI, Healthcare, or Telecom. - Knowledge of AI-driven CRM tools, predictive modeling, and personalization technologies. Success Metrics - Improved customer retention, loyalty, and lifetime value. - Increased CRM-driven revenue contribution. - Enhanced data quality and platform adoption across teams. - Successful delivery of CRM transformation milestones. - Strong stakeholder satisfaction and cross-functional collaboration outcomes.

Hyderabad

Janapriya Upscale -  General Manager - CRM 

Experience: Minimum 10 years Industry: Construction & Real Estate. Key Responsibilities: - Oversee and manage the full spectrum of accounting functions within the manufacturing setup, including general ledger maintenance, accounts payable/receivable, and fixed assets accounting. - Prepare, review, and finalise monthly, quarterly, and annual financial statements, including Profit & Loss, Balance Sheet, and Cash Flow statements, ensuring compliance with accounting standards and regulatory requirements. - Manage statutory compliance such as GST, TDS, PF, and other local tax filings, including reconciliation, audit preparation, and representation before tax authorities. - Lead budgeting, forecasting, and financial planning activities aligned with manufacturing operations and strategic goals. Monitor cost control and variances relevant to production and manufacturing costs. - Coordinate internal audits, coordinate external audits, and implement audit recommendations to improve financial controls and mitigate risks. - Manage treasury operations, including cash flow management, working capital optimisation, banking relations, foreign exchange management, and trade finance activities. - Handle financial reporting requirements related to board, banking documentation, and regulatory filings such as ROC and RBI compliance (if applicable). - Lead and develop the finance and accounts team, ensuring strong internal controls and high performance. Qualifications: - Chartered Accountant qualification (CA) mandatory. - Minimum 10 years of progressive experience in accounting and finance functions. - Strong knowledge of Indian Accounting Standards (Ind AS), tax laws, and regulatory compliance relevant to manufacturing. - Hands-on experience with ERP systems and accounting software such as SAP, Tally, or equivalent. - Demonstrated ability to handle complex financial analyses, audits, and statutory compliance. - Excellent communication, leadership, and stakeholder management skills.

Janapriya Upscale - Chartered Accountant 

Apply to 2 Janapriya Properties Pvt Ltd jobs on iimjobs.com, India's No.1 Management job portal. Explore Management job in Janapriya Properties Pvt Ltd Now! Company Page, IIM MBA Jobs, Ecommerce, Retail, Business, Development, Manager, Technology, Healthcare, Telecom, Insurance, FMCG, Media, BFSI, Director, VP/AVP, CEO/CFO, AGM/DGM

Apply to 2 Janapriya Properties Pvt Ltd jobs on iimjobs.com, India's No.1 Management job portal. Explore Management job in Janapriya Properties Pvt Ltd Now! Comapny page, IIM MBA Jobs, Ecommerce, Retail, Business, Development, Manager, Technology, Healthcare, Telecom, Insurance, FMCG, Media, BFSI, Director, VP/AVP, CEO/CFO, AGM/DGM

Janapriya Properties Pvt Ltd Jobs