We are looking for a proactive and client-focused Client Servicing / Account Manager to manage key customer accounts, ensure seamless service delivery, and build long-term client relationships.

The ideal candidate will be responsible for understanding client needs, coordinating with internal teams, and ensuring projects are delivered successfully and on time.

This role requires excellent communication skills, strong ownership, and a solutions-driven mindset.

Key Responsibilities:

Client Relationship Management:

- Act as the primary point of contact for assigned clients and maintain strong, long-term relationships.

- Understand client objectives, expectations, and business goals to provide tailored solutions.

- Conduct regular check-ins, review meetings, and feedback sessions with clients.

- Ensure high levels of client satisfaction by addressing queries promptly and effectively.

Project & Delivery Coordination:

- Coordinate with internal teams (operations, marketing, design, tech, sales, etc.) to ensure smooth execution of client deliverables.

- Track progress of ongoing projects, ensuring timelines and quality benchmarks are met.

- Prepare project trackers, status reports, presentations, and performance summaries.

- Monitor campaign performance and share actionable insights with clients.

Problem Resolution:

- Handle escalations and resolve client issues with minimal turnaround time.

- Identify risks or gaps in service delivery and proactively take corrective actions.

- Provide timely solutions and ensure seamless communication between clients and internal teams.

Business Growth & Upselling:

- Identify opportunities to upsell or cross-sell additional products/services to existing clients.

- Understand industry trends and recommend value-added services to drive client growth.

- Contribute to client retention and revenue growth targets.

Internal Collaboration:

- Work closely with project teams to align expectations, deliverables, and timelines.

- Collaborate with sales teams during client onboarding and transition stages.

- Assist in creating proposals, presentations, and client pitches when required.

Required Skills & Qualifications:

- 26 years of experience in client servicing, account management, customer success, or related domains.

- Strong communication, presentation, and interpersonal skills.

- Excellent organizational and multitasking abilities.

- Strong analytical skills with the ability to interpret data and prepare client reports.

- Proficiency in MS Office Suite (Excel, PowerPoint) and CRM/project management tools.

- Proven ability to manage multiple accounts and deliver high-quality customer service.

- Ability to remain calm and solution-oriented in fast-paced environments

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Posted by

Rosanne R Pereira

HR intern at Zoo Media

Last Active: 10 December 2025

Job Views:
22

Applications: 14

Recruiter Actions: 0

Posted in

Sales & Marketing