Only Female Candidates  Role Purpose:  Directing zonal operations (including associated branch) to grow customer and revenue market share  - Responsible for managing gross and net adds / total revenue through market and distribution planning, channel management, customer service delivery and brand initiative implementation  - Ensuring smooth operations while identifying opportunities for cost control on an ongoing basis  Key Accountabilities:  - Deliver overall Customer Market Share (CMS) target for the zone  - Achieve targeted net adds for all products (voice - prepaid/postpaid, data, VAS etc) across all sales channels (Distribution, Retail, Direct, Enterprise, SME) in the zone  - Achieve channel infrastructure enhancement targets (recharge outlets, activation outlets, town reach, no. of stores, VMS, ADVMS etc)  - Deliver overall Revenue Market Share (RMS) target for the zone   - Achieve zonal revenue target - across all products and channels  - Achieve savings on allocated SAC (controllable components), Personnel and G&A budgets at the zonal level  - Manage overall customer satisfaction and revenue churntargets across different customer segments  - Ensure higher visibility by executing communication and branding activities, in coordination with the circle team  - Bad debt management  - Collection infrastructure / reach enhancement  - Guide zonal network resources and coordinate with circle teams as well as outsourced network agencies to provide inputs on O&M issues  - Coordinate with the network and sales team to improve utilization of LUS  - Manage changes in business, organization, people to ensure continuity and smooth operations  - Coaching, mentoring and retention of on-roll team members  - Management of off-roll employees and agencies (in CS, C&C, Sales)  Education: Management Graduate with 8 to 10 yrs of relevant work experience.  Key Skills:   - Business and process understanding  - Leadership and people management skills

Delhi NCR

Others

Zonal Head - Telecom 

Job Description for Zonal Head - Telecom  in - in  Delhi NCR Others for (8-10) years of experience. Apply Now!