Description:
Ride the GenAI Wave as a Builder, Not a Bystander
Tired of CS roles that are either glorified support or total chaos? At Zime, CS is strategic.
Were building the AI-native system of intelligence for enterprise sales teams, and were looking for high-agency problem solvers to own delivery for our top accounts like HP, Versa & Innovaccer.
This is not a ticketing job. Youll work directly with founders, product, and engineering to:
- Drive customer outcomes
- Build reusable playbooks
- Influence what the product becomes
Why Join Zime?:
- Early team Huge ownership, fast growth, zero bureaucracy
- World-class founders Backed by top VCs & founders (Chargebee, Capillary, Skan)
- AI-native We're not slapping AI on top. Were building from the ground up
- Customers love us Post-PMF expansion already happening
- Learning rocketship GenAI + behavior science + full GTM exposure
- ESOPs Skin in the game from day one.
- Have 36 years in CS / client delivery / consulting / ops
- Are calm in chaos, startup ambiguity doesnt faze you
- Think like an owner: proactive, scrappy, hands-on
- Want to be part of a team thats actually building the future of work
What Youll Do:
- Run onboarding + ongoing success for our top enterprise accounts
- Solve problems fast, sometimes before the customer sees them
- Influence product roadmap through real customer insights
- Track health, adoption, renewals, and upsell signals
- Partner with Sales/Marketing for expansion plays
- Build CS processes, content, and playbooks from scratch
- Build processes using AI.
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