Description:

Designation: Senior Manager-Sourcing

Role: Stakeholder Management/ Problem Solving/Key understanding of manpower dynamics

Location: Bengaluru

Reporting to: Director-Sourcing (Ops Strategy)

Core Areas: City ops specific HR strategic programs/HR Operations. Provide direct HR support to the business leading an overall employee base of appx.1300+ stores and to the further expansion as well.

Qualification: MBA-HR or any HR-related specialization.

Experience: 8-10 years of experience in Human Resources preferably from warehouse and supply chain background. Experience in blue collar workforce management is preferred.

Key responsibilities:

- Collaborate with the city business team to understand employee needs and provide, implement HR solutions.

- Work with managers and employees to address all types of employee relations/ conflict resolution issues, fairly representing all interests.

- Act as a trusted advisor to eCommerce leaders, providing guidance on various HR matters including talent management, organizational design, performance management, and employee relations.

- Implement strategies to enhance employee satisfaction and retention.

- Ensure the onboarding process meets the needs of the function.

- Implement performance management processes and provide coaching to support career development.

- Identify training needs and coordinate relevant development programs.

- Foster a culture of continuous learning and skill development within the teams.

- Implement and execute HR programs and initiatives within the eCommerce function, ensuring alignment with company-wide HR policies and practices.

- Track HR metrics to measure the effectiveness of HR programs (such as Retention, succession planning, Attrition, Diversity, mapping of critical role & critical talent)

- Provide regular reports to leadership on HR-related KPIs.

- Review and analyse business metrics including data on retention and employee experience to recommend systemic improvements.

- Provide guidance and support to eCommerce managers and employees on HR policies, procedures, and best practices.

- Lead the Sourcing charter for the hiring of blue collar folks across all verticals in his region

- Needs to develop organic channels for sourcing across the roles so that the turnaround time for hiring is minimal.

- Track funnel metrics (line-ups, offers, joining, retention) and implement real-time adjustments.

- Collaborate with various Ops and leadership for demand forecasting and sourcing alignment and its implementation.

What Were Looking For

- People with endless curiosity and hunger to learn

- Owners who will think of Zepto as their own venture

- Operators obsessed with customer experience

- Good knowledge of labour regulations

- Possess exceptional interpersonal, negotiation, and conflict-resolution abilities.