Yoptima Media Solutions - Account Manager

Account Manager

Description:

Key Responsibilities:

1. Client Relationship Management

- Serve as the primary point of contact for assigned clients.

- Build strong, long-term relationships with key stakeholders and decision-makers.

- Conduct regular reviews with clients to ensure satisfaction and address challenges proactively.

2. Account Growth & Revenue Management

- Identify upsell and cross-sell opportunities to increase account value.

- Create account plans, forecast revenue, and work towards quarterly and annual targets.

- Negotiate contract renewals, pricing, and service agreements.

3. Onboarding & Implementation

- Coordinate with internal teams (operations, product, delivery) to ensure smooth client onboarding.

- Understand client goals and align internal resources to meet project milestones.

- Provide product/service training to clients when required.

4. Issue Resolution & Support

- Address client issues, escalations, or service-related concerns in a timely manner.

- Act as a bridge between the client and internal teams to ensure quick problem resolution.

- Monitor service delivery quality and ensure SLAs are met consistently.

5. Performance Tracking & Reporting

- Prepare weekly/monthly account performance reports.

- Track KPIs such as client satisfaction scores, account health, renewals, and revenue growth.

- Maintain accurate and updated client data in CRM tools (Salesforce/Zoho/HubSpot).

6. Strategic Support

- Analyze client usage patterns, feedback, and market trends to recommend improvements.

- Share insights with leadership to refine product offerings and service quality.

- Support marketing and sales initiatives with client success stories and references.

Required Skills & Qualifications:

Education:

- MBA/PGDM is a plus.

Experience:

- 3 to 6 years of experience in Account Management, Client Success, Key Account Handling, or B2B Sales.

- Experience in technology, SaaS, digital services, staffing, or enterprise solutions is highly preferred.

- Proven track record of managing mid to large enterprise accounts.

Technical/Domain Skills:

- Strong understanding of CRM tools (Zoho, Salesforce, HubSpot).

- Knowledge of digital products, SaaS, or tech-based solutions (if applicable).

- Ability to interpret data, prepare reports, and analyze account health metrics.

Soft Skills:

- Excellent communication and interpersonal skills.

- Strong negotiation and client-handling abilities.

- Problem-solving mindset with customer-first approach.

- Ability to multitask and manage multiple accounts simultaneously.

- Strong organizational and time-management skills