YASH Technologies - Associate Manager - Account Management

WHAT YOU'LL DO:

Market & Account Growth Acceleration:

- Conduct account research and competitive landscape analysis to support account mining, strategic planning, and new market penetration.

- Develop account briefs and intelligence reports that equip Business Development Leaders and Client Partners with actionable insights.

- Collaborate on target industry mapping and identify partnership opportunities to fuel market growth.

Account & Delivery Alignment:

- Manage a portfolio of assigned accounts, ensuring relationship continuity, governance adherence, and high client satisfaction.

- Interface with Service Lines and Delivery teams to track milestones, surface risks, and provide Client Partners with timely visibility for decisions and client conversations.

- Monitor contract renewals, delivery SLAs, and risk flags, proactively escalating issues as needed.

Sales Operations & Execution Orchestration:

- Maintain CRM accuracy across pipelines, contacts, and opportunities ensuring data integrity and timely follow-up.

- Track pursuits and client discussions, supporting execution discipline for Business Development Leaders and Client Partners.

- Prepare dashboards, account plans, and governance reports to support market-level decision-making.

- Coordinate proposal logistics with Service Line teams to ensure timely submissions and process compliance.

WHO YOU ARE:

- Adaptable and fast learning, you flex comfortably between account management, research, and delivery coordination as business priorities shift.

- Disciplined and dependable, you deliver with accuracy, follow-through, and consistency across time zones.

- Analytical and insight-driven, you use data, market intelligence, and competitive research to surface opportunities and risks.

- A confident communicator, with strong written and verbal skills, professional presence, and cross-cultural fluency.

- Collaborative by nature, you work seamlessly through Business Development, Service Lines, and Delivery teams.

- Proactive and curious, you anticipate needs, take initiative, and bring ideas that drive clients and market growth.

QUALIFICATIONS:

- 4+ years of post-MBA experience in business development, client management, sales operations, or management consulting.

- Demonstrated ability to manage multiple priorities and stakeholders in a fast-paced, matrixed environment.

- Proficiency with CRM tools and strong data management discipline.

- Experience in IT services, consulting, or technology solutions is a plus.

- Bachelor's degree required; MBA or equivalent postgraduate degree required.