Xoxoday - Key Account Manager

Description:

Looking for a Key Account Manager (B2B) with Excellent Communication Skills and prior experience in selling or managing clients for SaaS products / Tech Sales.

Key Responsibilities:

- Own account P&L outcomes including Revenue Expansion, Retention, Gross Margins, NRR and CSAT scores

- Build multithreaded relationships across CXO, Product, Compliance and Procurement teams

- Drive platform adoption by shaping customer success plans, product usage KPIs and quarterly business reviews (QBRs)

- Identify and execute upsell and cross-sell opportunities across product lines to expand customer footprint

- Lead contract renewals, commercials and negotiations with a solutions-first mindset

- Manage risks proactively (churn risk, adoption gaps, budget constraints, competitive threats) with clear mitigation plans

- Maintain accurate forecast hygiene, account plans and stakeholder mappings in CRM

- Champion account governance and escalation resolution to ensure high-quality delivery and service experience

Skills & Competencies:

- Strong enterprise account management and SaaS upsell experience

- Commercial ownership & contract negotiation excellence

- Customer-centric problem solving & strategic account planning

- High stakeholder management maturity (multi-country/global exposure preferred)

- Excellent storytelling & data-driven business impact articulation

Must Have:

- 4-6+ years of experience managing existing business in SaaS/HCM/FinTech/Enterprise platforms

- Proven track record of driving NRR (120%+ preferred) within assigned accounts

- Experience leading renewals, upsells and enterprise commercials

- Ability to build deep customer trust and long-term strategic relevance

- Strong fluency in business metrics, product adoption modeling, and value realization frameworks

- Hands-on experience with account management CRMs like Salesforce, Zoho, HubSpot, and similar

- Ability to manage clients independently with minimum supervision

Benefits of joining us:

- Ability to join a small and growing team, and work with some of the coolest people youve ever met.

- Opportunity to make an impact and leave your mark on this organization

- Competitive compensation, with the ability to shape your own career trajectory

- Go the extra mile with Learning and Development