Wint Wealth - Manager - Training & Development

Description:

The problem we are trying to solve at Wint Wealth:

Discover a Revolution in Fintech

Established in 2020, Wint Wealth is one of Indias largest online bond platforms, trusted by over 1,00,000+ investors. With retail investments exceeding Rs. 3000 crore, we continue to empower retail investors through accessible and secure bond investments. We are an online bond platform provider (OBPP) registered with SEBI as a debt broker. We are also a depository participant registered with SEBI.

Wint Wealth also operates its own NBFC, Wint Capital, with a current AUM of Rs. 300+ crore and an investment-grade rating from CARE. The company has successfully raised approximately Rs.150 crore from notable investors, including Eight Roads, Rainmatter (Zerodha), 3one4 Capital, and Arkam Ventures.

Location:

Join us in our Bengaluru office!

About the Role:

- Create and implement a training plan for both text and call support functions.

- Reduce onboarding and training time for new agents.

- Improve internal quality scores across the support team.

- Ensure continuous alignment with product and process updates.

- Build and promote a strong learning culture within the support team.

Responsibilities:

Training & Development

- Conduct training needs analysis (TNA) to identify skill gaps in the support team.

- Design and deliver training programs for new hires and existing staff on product, tools, and communication.

- Build and maintain clear, engaging training materials such as presentations, playbooks, e-learning modules, and quizzes to reinforce learning.

- Continuously improve training content based on QA insights, feedback, and operational trends.

Collaboration & Alignment

- Work closely with QA, Operations, and HR/L&D to align on skill gaps and learning priorities.

- Partner with subject experts and team leads to keep training content relevant and accurate.

Who You Are:

- 4-8 years of experience in L&D, Training, or Quality preferably in a Customer Support or CX environment (B2C tech, fintech, SaaS, or e-commerce preferred).

- Strong understanding of customer service metrics, processes, and soft skills.

- Demonstrated experience designing training programs end-to-end (TNA Design Delivery Evaluation).

- Excellent communication, facilitation, and stakeholder management skills.

- Comfortable with data-driven performance analysis.