- Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth.

- Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice.

- In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations.

- At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients.

- We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue.

Our Platform:

- The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof.

- Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises.

Our Backing & Partnerships:

- Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify.

- As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence.

- We are on a mission to turn conversations into revenueand as we scale, we're looking for a visionary Head of Revenue Operations to architect, optimize, and drive our global revenue engine.

- You'll be Wati's first global RevOps leader.

- This is a pivotal role that sits at the intersection of strategy, systems, and GTM alignment.

- From forecasting and process design to tooling and performance insights, you will own the infrastructure that enables predictable and scalable revenue growth across Sales, Marketing, Partnerships, and Customer Success.

- This role is ideal for a hands-on, systems-oriented leader who has built and led RevOps in high-growth B2B SaaS environments, especially those with global GTM teams and multi-channel distribution models (PLG, outbound, channel).

What You'll Do

Strategic Planning & Forecasting

- Own the global revenue operations strategy, working closely with C-suite and GTM leaders (Sales, CSM, Partnership).

- Develop and manage the global forecasting process, creating and maintaining dashboards and reports that provide actionable insights into GTM performance, pipeline health, and key revenue trends.

Process Design & Optimization

- Architect and continuously optimize the end-to-end revenue process, from lead-to-renewal.

- This includes refining lead scoring, handoffs, sales cycle stages (with a focus on the mid-market), and standardizing proposal and RFQ management to increase sales velocity.

- Operationalize PLG and sales-assisted models together.

Sales Compensation & Performance

- Design, model, and administer sales compensation plans in partnership with Finance and Sales leadership to drive performance.

- Lead strategic planning activities, including territory design, quota setting, and capacity planning.

Tech Stack & Data Management

- Own and scale the global RevOps tech stack (e.g., HubSpot, Chargebee, Intercom, Vitally).

- Ensuring high data integrity and leveraging automation to improve productivity.

Cross-Functional Alignment

- Act as a key cross-functional partner, aligning Sales, Marketing, Customer Success, and Partnership teams around a unified GTM motion.

- Drive RevOps enablement and global documentation to ensure operational excellence.

Requirements

- 6-10+ years of experience in Revenue Operations or Sales Strategy roles, with at least 3 years in a global leadership capacity.

- Deep familiarity with the SaaS GTM lifecycle: inbound, outbound, PLG, expansion, channel.

- Hands-on expertise in designing sales compensation plans, optimizing sales processes (especially in the mid-market), and building forecasting models from the ground up.

- Proven track record of implementing and scaling CRMs (HubSpot, Salesforce) and the broader RevOps tooling/automation stack.

- Strong quantitative and analytical skills, with a demonstrated ability to translate complex data into executive-level insights and strategic recommendations.

- Experience managing or mentoring RevOps or GTM Ops teams across regions.

- Excellent communication and stakeholder management skills.

Bonus Points

- Experience supporting PLG + sales-assisted hybrid models.

- Understanding of WhatsApp, conversational commerce, or messaging platforms.

- Background in SaaS businesses operating across APAC, LATAM, and EMEA.

- Familiarity with product analytics platforms (Heap, Looker) and integration with GTM tools.

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Posted By

Roshni K

Junior Recruiter at West Advanced Technologies India Private Limited

Last Active: 29 July 2025

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