WeRize - State Head - Collections

Role Overview:

We are seeking a dynamic and experienced professional to lead and manage the Collections function across the state of Karnataka.

The State Head will be responsible for driving in-house field collections, managing external agencies, ensuring compliance, and achieving recovery targets while maintaining customer relationships and minimizing delinquency.

Key Responsibilities:

- Lead, manage, and oversee the entire collections operations for Karnataka.

- Manage and monitor in-house field collections teams to ensure performance and efficiency.

- Handle agency management including empanelment, performance monitoring, and compliance adherence.

- Drive collections strategy to achieve monthly, quarterly, and annual recovery targets.

- Analyze portfolio performance, identify risk areas, and take corrective actions.

- Ensure adherence to regulatory and compliance guidelines in all collection activities.

- Develop and implement effective training, performance monitoring, and incentive structures for collection teams.

- Collaborate with senior management to design strategies for improving recovery rates.

- Resolve escalations and ensure effective customer handling during collection processes.

- Regularly report on collections performance, portfolio health, and agency performance.

Key Skills & Competencies:

- Proven track record in managing large-scale collection teams.

- Excellent analytical and problem-solving skills.

- Strong people management, leadership, and negotiation skills.

- Ability to handle pressure and deliver results within timelines.

- Strong understanding of local market dynamics in Karnataka.

- Proficiency in Kannada, Hindi, and English (preferred).

Qualifications & Experience:

- 8-12 years of experience in Collections, with at least 35 years in a leadership role managing state/regional level operations.

- Experience in NBFCs, Banks, or Fintech is highly desirable.

What We Offer:

- Opportunity to lead state-level operations and be part of a fast-growing organization.

- Competitive compensation with performance-based incentives.

- A collaborative and growth-oriented work culture.