Volody - Manager - Customer Success - SaaS

Role - Customer Success & Growth Manager

Client Relationship Management :

1- Build and maintain strong relationships with existing and prospective clients.

2- Act as the primary point of contact for customer communications and escalations.

3- Understand customer requirements and coordinate internally to ensure timely resolution and delivery.

4- Conduct regular follow-ups and review meetings with customers.

Business Development & Revenue Growth :

1- Identify opportunities for upselling, cross-selling, and renewals within existing accounts.

2- Prepare and present proposals, quotations, and commercial discussions.

3- Support lead generation and business development activities.

4- Achieve assigned revenue and account growth targets.

Coordination & Execution :

1- Coordinate with internal teams including Sales, Product, Support and Legal.

2- Ensure timely onboarding and smooth execution of customer requirements.

3- Track project or service delivery timelines and customer expectations.

4- Maintain accurate records in CRM systems.

Reporting & Documentation :

1- Prepare account reports, sales forecasts, and pipeline updates.

2- Maintain customer documentation, contracts, and communication records.

3- Assist in preparing presentations, MIS reports, and management updates.

Required Skills & Competencies :

1- Excellent verbal and written communication skills.

2- Strong interpersonal and relationship management abilities.

3- Good negotiation and presentation skills.

4- Ability to manage multiple accounts and priorities simultaneously.

5- Problem-solving and customer-handling capabilities.

6- Proficiency in MS Excel and PowerPoint

7- Strong organizational and coordination skills.

Qualifications :

1- Bachelor's degree in Business Administration, Marketing, Commerce, or related field.

2- MBA or relevant postgraduate qualification is preferred.

Experience :

1- 1-3 years of experience in Account Management, Enterprise Sales, or Client Relationship Management.

Preferred Industry Experience :

1- SaaS / Technology / Software Solutions

- B2B Services

2- Contract Lifecycle Management (CLM), LegalTech, or Enterprise Software solutions (preferred)