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Operations Manager

Sales:  - Deliver overall Customer Market Share (CMS) target for the zone  - Achieve targeted net adds for all products (voice - prepaid/postpaid, data, VAS etc) across all sales channels (Distribution, Retail, Direct, Enterprise, SME) in the zone  - Achieve channel infrastructure enhancement targets (recharge outlets, activation outlets, town reach, no. of stores, VMS, ADVMS etc)  - M pesa Deliver prevailing specifics as directed in line with the evolution stage of the business  Revenue :  - Deliver overall Revenue Market Share (RMS) target for the zone - Achieve zonal revenue target - across all products and channels  Budgetary Control :  - Achieve savings on allocated SAC (controllable components), Personnel and G&A budgets at the zonal level  Customer Service :   - Manage overall customer satisfaction and revenue churn targets across different customer segments  Marketing :  - Ensure higher visibility by executing communication and branding activities, in coordination with the circle team  Collection :  - Collections KPI as per circle requirement  - Collection infrastructure/ reach enhancement  Network :  - Guide zonal network resources and coordinate with circle teams as well as outsourced network agencies to provide inputs on O&M issues  - Coordinate with the network and sales team to improve utilization of LUS  People :  - Manage changes in business, organization, people to ensure continuity and smooth operations  - Coaching, mentoring and retention of on-roll team members  - Management of off-roll employees and agencies (in CS, C&C, Sales)  HSW & Diversity :   Take specific & demonstrable measures to drive the agendas in the team  - Management Graduate with 12-16 years of experience in Distribution  - Seasoned professional who has worked in the telecom industry and has a deep understanding of distribution and prepaid business  - Experience of leading large teams & has proven ability in Leadership and people management skills  - Strong drive and analytical bent of mind  - Has worked with cross functional teams  - Ability to over achieve target by setting up a good market strategy.  To apply for this position, please use the external Vodafone link

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Vodafone - Zonal Head/Senior Manager - Sales  

Job Description for Vodafone - Zonal Head/Senior Manager - Sales   in VOIS in  MP Others for (9-16) years of experience. Apply Now!

Vodafone - Zonal Head/Senior Manager - Sales   | iimjobs.com