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Operations Manager

Branch Manager  Role Purpose :  Performs essential functions in the areas of overall Branch Management, new product development & implementation, sales target achievement etc. Responsible for MIS Generation for the region. The job role also involves initiating/planning relationship building activities to retain the existing customers and attracting the new ones. Also coordinates with distributors & channel partners to drive numbers.  Essence Of Role - Key Accountabilities :   Strategic :  - Takes initiatives for cost reduction, revenue enhancement and business generation through activities like reduction in SAC to a reasonable level.  - Develops the chain of dealer, distributors & retailers.  Achievement Sales/Revenue Targets :  - Achieves budgeted sales and collection targets.  - Prepaid/Post-paid/handset gross activation Targets  - Prepaid/Post-paid Revenue Targets  Distribution Management :  - Develops the chain of dealer, distributors & retailers.  - Interacts with Channel Partners & Distributors to drive numbers and performance review.  - Ensure proper distribution of products and ensure visibility  - Positive Return on Investment- Distributors  - Implementation of Sales & Marketing processes  Usage & Retention :  - Initiates innovative relationship building activities to ensure Customer Relation & Retention.  - Churn control -Post paid corporate customers  - Control High ARPU churn  - Vodafone Stores/ Vodafone Mini Stores related Initiatives  Customer Service :  - Customer engagement initiatives  - Setting of TAT and ensuring TAT is followed without customers getting suffered  Developmental :  - Increases awareness about marketing, VAS, CRM, BSCS and IN  Role Dimensions :   - Customer fraud on new schemes,  - Channel partners/dealer frauds  - Generate cash for new processes/schemes, dealer payment  - Interaction with channel partners/distributors to drive numbers, performance reviews  Typical Outputs :   - Branch Management and profitability.  - New product development and implementation.  - Achievement of sales target.  - Customer relation & retention.  Personal Specifications :   - MBA in Marketing from a reputed institute.  - Minimum 8 years of experience in handling Branch Operations,  - Excellent communication skills;  - Strong organizational and management skills.  - Problem solving skills with goal oriented,  - Ability to communicate at multiple levels  - Willingness to take ownership and be held accountable.  - Dynamic, energetic and enthusiastic personality.  - Sets the highest ethical and professional standards and leads by example.  - Delivering Results  - Performing through our People  - Managing a Changing Environment  - Making a Personal Difference  - Communicating for Impact   - Should have knowledge of Operations, Accounts, Customer Care, Administration, HR, logistics operations.   - Knowledge of channels/ products etc.  - Conceptual and analytical skills.  - Good field sales experience.

Others

Vodafone - Branch Manager 

Job Description for Vodafone - Branch Manager  in VOIS in  Others for (5-8) years of experience. Apply Now!

Vodafone - Branch Manager  | iimjobs.com