Role Overview:

Senior leadership role responsible for building and scaling the end-to-end labour supply engine for a large distributed, blue-collar workforce operating across rural and field-intensive environments. Reporting directly to the leadership team, this person will own supply strategy, workforce acquisition, onboarding, retention, utilisation, welfare, and supply economics, while building a scalable operating model that can grow from thousands to lakhs of workers across multiple geographies.

Location: Mumbai

Travel: Extensive travel across rural and district operating locations.

Key Responsibilities:

Supply Leadership & Strategy:

- Own the complete supply charter across regions, districts, and workforce categories.

- Build organisation structure, operating cadence, and field team architecture.

- Drive labour availability, reliability, retention, and supply quality.

- Own supply-side economics including acquisition cost, fulfilment cost, and worker utilisation.

Workforce Acquisition & Onboarding:

- Build and scale sourcing channels including field networks, referrals, contractors, and community partnerships.

- Own worker onboarding, KYC, verification, profiling, and deployment readiness.

- Define sourcing partner incentives, SLAs, and performance scorecards.

- Continuously improve acquisition efficiency and worker quality.

Workforce Planning & Deployment Readiness:

- Build workforce segmentation based on skill, productivity, reliability, and mobility.

- Align workforce readiness with seasonal demand cycles and geographic demand spikes.

- Create scalable supply playbooks across multiple districts and operating environments.

Retention, Welfare & Productivity:

- Own worker retention, reactivation, continuity, and engagement.

- Build welfare systems covering payments, grievance handling, accommodation, safety, and communication.

- Design incentive structures linked to attendance, reliability, and productivity.

- Reduce absenteeism, drop-offs, and worker churn.

Systems, Data & Cross-Functional Leadership:

- Build data-driven systems for worker profiles, attendance, payouts, productivity, and channel performance.

- Partner with product, finance, demand, and execution teams to improve workforce planning and operational efficiency.

- Drive regular business reviews, dashboards, SOPs, and decision frameworks.

Candidate Requirements:

Must Have:

- 10+ years of experience leading large blue-collar, gig, field, or distributed workforce operations.

- Proven track record of building supply networks and operating playbooks from the ground up.

- Experience managing large on-ground teams across multiple cities, districts, or rural markets.

- Strong understanding of worker behaviour, migration, incentives, retention, and field operations.

- Comfortable with extensive field travel and operating in ambiguous, high-growth environments.

Language - Fluent in Marathi, Hindi, and English.