Role Overview:

As the VP of Revenue and Customer Success, you will serve as a strategic leader responsible for driving the entire post-sales lifecycle, ensuring that our B2B SaaS offerings deliver tangible value to our enterprise clients. You will operate at the intersection of revenue growth and client retention, overseeing account management, revenue operations, and customer success teams to maximize net revenue retention and lifetime value. Working closely with the executive leadership team, product heads, and sales directors, you will shape our go-to-market strategy, optimize renewal processes, and foster long-term partnerships that solidify our market position. Your leadership will directly influence the company's bottom line, transforming customer relationships into a sustainable engine for recurring revenue growth.

Key Responsibilities:

- Lead the end-to-end revenue strategy by aligning customer success initiatives with business objectives to ensure consistent achievement of net revenue retention and expansion targets.

- Oversee the P&L for the customer success division, implementing rigorous revenue operations frameworks to track performance metrics and optimize resource allocation.

- Cultivate high-impact client relationships with key stakeholders at enterprise accounts to ensure high satisfaction, identify upselling opportunities, and mitigate churn risks.

- Collaborate with the product and engineering teams to translate customer feedback into actionable product roadmaps, ensuring our SaaS solutions remain competitive and aligned with market demands.

- Mentor and scale high-performing teams across Bangalore, Mumbai, and Hyderabad, fostering a culture of accountability, data-driven decision-making, and customer-centricity.

Required Skillset:

- Demonstrate deep expertise in managing complex B2B SaaS revenue models, with a proven ability to navigate multi-stakeholder environments and long sales cycles.

- Exhibit strong analytical capabilities in revenue operations, utilizing data to forecast performance, identify growth levers, and streamline the customer journey.

- Possess exceptional interpersonal and negotiation skills, enabling you to influence C-suite executives and resolve high-stakes client escalations with diplomacy.

- Maintain a strategic mindset regarding go-to-market execution, with the ability to adapt quickly to shifting market dynamics and organizational priorities.

- Hold a strong academic background, typically from a premier institute, which complements your 7 to 15 years of experience in scaling revenue-focused organizations.

- Thrive in a collaborative, hybrid work environment, demonstrating the ability to lead distributed teams effectively across major metropolitan hubs.