Vice President - Operations - US Healthcare KPO

- This role is a leadership position responsible for Transformation and Business Excellence functions for Revenue Optimisation Services.

- The leader will focus on developing and driving Transformation Strategy through tangible results in line with the global strategy for ROS.

- The transformation will involve re-defining the operating model, strategic process interventions and the deep deployment of automation, GenAI and digital technologies.

- The role requires close collaboration with the operational leadership and customer partnership to improve alignment and achievement of customer delight and value realization from services.

- A minimum of 20 years of overall experience

- A minimum of 15 years of experience in the US Healthcare KPO Industry with a preference for Revenue Cycle Management

- 10+ years in managing transformation, process excellence and process improvement functions (Must have)

- 5 years of strategic leadership experience with comfort in both the design and execution of transformation strategies

- Quality Certification - Six Sigma Master Black Belt/ Black Belt, Kaizen (Must have)

- Post Graduate Degree in any discipline (Like to have)