Vice President - Operations - Last Mile

Key Responsibilities :

- Lead end-to-end operations across last-mile delivery, city operations, partner operations, rider supply, and service execution.

- Own operational P&L across business lines, with focus on revenue delivery, gross margin, cost per order, productivity, and profitability.

- Drive growth readiness by ensuring operational capacity, supply availability, manpower planning, and city-level execution capability.

- Build scalable operating models for different delivery formats including last-mile, quick commerce, e-commerce, 3W/4W, and enterprise logistics.

- Improve key operational metrics including service levels, delivery success rate, on-time performance, rider productivity, utilization, cancellations, cost efficiency, and customer experience.

- Lead supply planning and rider optimization to ensure the right supply availability at the right location, time, and cost.

- Work closely with Product, Technology, Revenue, Finance, and Customer Success teams to solve operational bottlenecks and build scalable systems.

- Drive automation, dashboards, SOPs, control mechanisms, and performance review cadences across the operations function.

- Build strong regional and city leadership teams with clear accountability, discipline, and execution rhythm.

- Identify and solve margin leakages, operational inefficiencies, cost escalations, and service failures.

- Create a culture of ownership, speed, data-backed decision-making, and continuous improvement.