Key Responsibilities
Operational Leadership:
- Lead and manage 200+ team members across operations, technology, AI, and other functions.
- Build and optimize systems and workflows that enable scale and efficiency.
Client Delivery & Quality:
- Ensure 100% adherence to client commitments-on time, with world-class quality.
- Define and maintain delivery benchmarks aligned with global expectations.
Cross-Functional Leadership:
- Align technology, AI, and creative operations to deliver seamless client solutions.
- Partner with product, tech, and client-facing teams for continuous improvement.
People & Culture:
- Inspire, mentor, and grow high-performance teams across multiple functions.
- Drive a culture of accountability, agility, and innovation.
Scaling & Growth:
- Anticipate challenges of a scaling business and design solutions proactively.
- Implement performance-driven KPIs and metrics to ensure efficiency.
International Client Engagement:
- Manage and nurture relationships with global clients, understanding cultural and business nuances.
- Drive delivery excellence and customer satisfaction across regions.
Strategic Leadership:
- Work closely with the CEO and leadership team to define operational strategy.
- Act as a key driver in Our journey from high-growth to global
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