Vice President - Legal Escalation Desk - Banking/Financial Services - LLB/LLM

Hiring: Legal Escalation Desk

Location: Pune / Mumbai

Experience: 11 - 15 Years

Qualification: LLB / LLM

Industry: Banking / NBFC / Financial Services

We are hiring an experienced professional for a Legal Escalation Desk role with a leading financial services organization.

Key Responsibilities:

- Manage escalations involving regulatory authorities, government bodies and senior management.

- Handle complex and sensitive customer complaints, legal disputes and litigation-related escalations.

- Prepare, review and coordinate responses to regulatory and government authorities within defined TATs.

- Coordinate with Legal, Compliance, Risk, Customer Service and other internal stakeholders for timely resolution.

- Maintain detailed records of escalations, communications and actions taken.

- Develop and review SOPs, response templates and escalation management processes.

- Conduct root cause analysis and recommend process improvements to prevent recurring escalations.

- Prepare and maintain MIS reports to monitor escalations, resolution timelines and process effectiveness.

Candidate Requirements:

- 11 - 15 years of progressive experience in litigation, legal escalations or regulatory management.

- LLB / LLM qualification is mandatory.

- Relevant experience in banking, NBFC or financial services preferred.

- Strong understanding of regulatory correspondence, customer disputes and escalation management.

- Excellent communication, drafting, analytical and stakeholder management skills.