Role Mandate :

The Vice President US Operations (India BoH) will lead and scale the India-based back-office operations serving the US division. The role will oversee a 500+ FTE finance and accounting delivery organization (through AVPs and managers), with accountability for operational performance, client delivery, productivity, standardization, and financial outcomes.

As a key team member of the Global COO team, this role will ensure that India based US operations execute in line with the broader operational strategy, governance expectations, and performance standards set at the global level.

This is a hands-on operational leadership role with direct responsibility for delivery execution and commercial performance. The VP will act as the principal India-side operational counterpart to US-based managers and client-facing teams.

1. End-to-End Delivery Ownership :

- Own operational performance across US F&A processes (R2R, P2P, AR/AP, reconciliations, close cycles, reporting, etc.).

- Drive SLA adherence, OTIF performance, quality benchmarks, turnaround times, and service reliability.

- Standardize delivery practices across portfolios to ensure consistent execution and scalability.

- Lead AVPs and managers to deliver disciplined, predictable outcomes across a multi-layered organization.

- Continuously strengthen systems and practices to improve delivery stability and client satisfaction.

2. US Stakeholder & Client Alignment :

- Partner closely with US-based leadership, portfolio heads, and client relationship teams to ensure seamless coordination between front-end client engagement and India delivery execution.

- Participate in client governance forums, operational reviews, and escalation discussions.

- Ensure delivery execution reflects commercial commitments, contractual SLAs, and client expectations.

- Provide executive oversight during US overlap hours to ensure responsiveness and alignment.

- Strengthen client satisfaction through reliable execution and transparent reporting.

3. Client Delivery & Portfolio Governance :

- Establish structured governance mechanisms across all US client portfolios supported from India.

- Standardize reporting frameworks, performance scorecards, and review cadences across portfolios.

- Identify delivery risks early and implement corrective action plans before client impact.

- Drive operational consistency and standardization across teams to support scaling of operations.

- Partner with US managers and the Global COO organization to strengthen retention and long-term account health.

4. Operational Design, Systems & Scale Leadership :

- Translate complex client requirements and business objectives into structured, scalable delivery models.

- Improve operational systems, workflows, and execution mechanisms to support growth and higher throughput.

- Optimize team structures, spans of control, and capacity planning to improve productivity and scale readiness.

- Institutionalize standardized operating practices that reduce variability and dependency on individual-driven delivery.

- Ensure the India BoH is structurally prepared to scale headcount without dilution of service standards or margins.

5. Performance, Productivity & Margin Ownership :

- Drive measurable improvement in revenue per employee (RPE), utilization, and delivery margins.

- Align operational KPIs with financial outcomes and P&L objectives under the oversight of the Global COO.

- Improve cost-to-serve through better planning, role clarity, and disciplined execution.

- Build visibility into delivery economics through structured dashboards and performance reviews.

6. Operational Excellence & Systems Elevation :

- Elevate operational systems, governance practices, and execution frameworks to improve delivery maturity.

- Maintain central repositories of key delivery data to enable transparency, coordination, and service consistency.

- Conduct structured reviews of processes, systems, and procedures to identify gaps and scaling constraints.

- Drive targeted initiatives focused on standardization, automation, workflow enhancements, and efficiency gains.

- Ensure continuous improvement efforts translate into measurable gains in productivity, OTIF performance, client satisfaction, and financial outcomes.

What Success Looks Like (First 6- 9 Months) :

- Improvement in SLA adherence and reduction in rework / OTIF variance.

- Stronger operational alignment between US stakeholders and India teams.

- Increased revenue per employee and margin improvement trends established.

- Standardized governance rhythm institutionalized across USIndia operations.

- Enhanced operational systems and practices that support scalability and client satisfaction.

Ideal Candidate Profile :

Experience :

- 15+ years of overall experience, with minimum 8+ years in KPO, shared services, or outsourced accounting environments serving US clients.

- Proven leadership experience managing 500+ FTE delivery organizations through AVPs and managers.

- Demonstrated success in scaling operations while improving quality, productivity, standardization, and financial performance.

Domain Expertise :

- Deep understanding of finance and accounting delivery processes (R2R, P2P, AR/AP, close processes).

- Experience working closely with US-based stakeholders and client-facing teams.

- Strong familiarity with SLA-driven environments and client governance structures.

Operational & Leadership Orientation :

- Strong ability to convert complex business requirements into scalable operational solutions.

- Data-driven performance management approach with strong command of delivery and financial metrics.

- Exposure to implement process excellence methodologies (Lean / Six Sigma preferred).

- Senior presence with comfort operating in US-overlap hours.

- Hands-on, disciplined, and aligned to operating within the Global COO structure.