Vice President - Delivery & Operations - IT

Job Summary

Drive seamless delivery and operations across 220+ locations, ensuring project execution, SLA adherence, client satisfaction, and revenue realization. Lead scale-up through governance, digital tools, and workforce capability, aligned to strategic growth and operational excellence.

Responsibilities

- Ensure 24x7 field support and device uptime through proactive maintenance and regional service governance.

- Drive seamless customer and tech support for all field incidents with clear SLAs and escalation protocols.

- Maintain Just-in-Time inventory at regional hubs with demand forecasting and consumption tracking.

- Oversee logistics operations pan-India, ensuring timely dispatch, site delivery, and reverse

logistics.

- Manage client relationships (CXO/Director level connects), ensuring satisfaction, scope adherence, and issue closure at operational and leadership levels.

- Anchor revenue realization by aligning delivery to invoicing cycles and collections across sites.

- Drive team performance, training, and deployment effectiveness across support and field teams.

- Collaborate with internal stakeholders (Sales, Product, Finance) to ensure delivery planning and execution.

- Owning the P&L across all the accounts; Driving cost optimization measures which is a key KPI for the role

- Managing a metrics driven delivery organization in line with the organizational objectives