Vice President - Delivery & Customer Success - Payment Industry

Vice President - Delivery & Customer Success

Roles and Responsibilities:

Project Management Oversight:

- To ensure that projects are managed efficiently from initiation to completion.

- This involves overseeing project leaders and teams, monitoring project timelines, and ensuring that deliverables meet quality standards.

Client Communication and Relationship Management:

- Building and maintaining strong client relationships is a key aspect of the role.

- Act as a liaison between the client and the delivery team, ensuring that client expectations are met and addressing any concerns or issues that may arise during the project.

Trusted Advisor to client:

- Play the role of a trusted advisor to the bank by identifying and understanding the customer's business challenges and needs and helping them best with the best solutions.

Risk Management:

- Responsible for identifying and mitigating any potential risks that could impact project timelines or deliverables.

- Implementing risk management strategies and contingency plans essential to navigate uncertainties effectively.

Performance Metrics:

- Implementing performance metrics and key performance indicators (KPIs) for tracking project progress.

- Overseeing the creation and analysis of reports that provide insights into project performance, enabling data-driven decision- making and measuring efficiency in the team.

Delivery Process Enhancement:

- Continuously improving delivery processes to meet evolving client needs and stay ahead of competition.

- Identifies areas for process optimization and works collaboratively with teams to implement improvements that enhance efficiency and effectiveness and results in customer success.

Upsell and Cross Sell:

- Identify new opportunities with the existing client and help upsell/cross Wibmo solutions / Managed Services to drive growth of current key account and enhance revenue and profitability.

People Management:

- Coaching and mentoring future leaders as part of the succession planning.

- Understanding of the skills required for various projects and be proactive in building a high performing skilled and motivated team.

Experience:

- Minimum 17+ years of experience in Payment Industry with 10+ in a Delivery Head Role for Banking

Skills and Qualifications:

- Tier-1 Management Institutions with a master's degree in marketing, Business Management, Business Administration, IT and/or Product Management would be preferred.

- A strong sense of Business Acumen in specific domain along analytical capability

Experience:

- Strong Project and Program Management Skills. Delivered large projects in Banks globally.

- Strong customer facing and problem-solving skills .

- Client Network in India/SA and should have managed large projects for alteast one of the Global regions (APAC/MEA)

- Ability to formulate real business problems under modelling framework and develop solutions.

- Excellent written and verbal communication skills; ability to communicate complex modelling results, strategic vision and goals to business partners.

- Demonstrated ability to work collaborate across a matrix organization partnering with analytics, product, technology, marketing and external vendors to execute delivery at top speed