Vice President - Customer Platform/Revenue & Automation

DVP - Customer Platforms, Revenue & Automation

Location: Mumbai | Experience: 8+ years

Role Overview:

Lead the strategy, governance and business outcomes of customer platforms including Salesforce Sales Cloud, Service Cloud, Agentforce, CRM and customer engagement platforms.

Key Responsibilities:

- Drive lead management, conversion, customer activation, cross-sell, upsell & retention

- Own Salesforce/CRM platform roadmap, adoption, governance & stability

- Lead Agentforce, AI & automation initiatives across sales and servicing

- Drive customer lifecycle journeys and revenue-focused platform initiatives

- Manage APIs, integrations and enterprise platform ecosystem

- Ensure platform scalability, reliability, data quality and security

- Partner with Product, Sales, Marketing, Technology, Operations & CX teams

Ideal Profile:

- 8+ years in CRM/Customer Platforms, Digital Transformation, Product, Revenue Operations, CX or Business Platforms

- Strong experience with Salesforce/CRM platforms and customer lifecycle management

- Exposure to AI, Agentforce, automation and APIs/integrations

- Strong business and stakeholder management skills

- BFSI/Fintech/Broking/Wealth experience preferred.