Vice President - Business Excellence - Payor Domain

Company Overview:

An esteemed client of Innoquest Consulting, a leading provider of innovative solutions in the healthcare sector.

Key Responsibilities:

- Develop and execute the Business Excellence strategy aligned with organizational and business goals.

- Lead Quality Assurance and establish robust quality frameworks to ensure consistent service delivery and operational excellence.

- Drive operational efficiency initiatives through Lean Six Sigma, process optimization, automation, and continuous improvement.

- Identify and deliver value creation opportunities across healthcare payer operations.

- Lead cross-functional and cross-geography transformation initiatives.

- Partner with business leaders to resolve operational challenges and improve business performance.

- Build and strengthen Business Excellence capabilities across teams through mentoring, coaching, and capability development.

- Drive digital transformation initiatives by leveraging AI, automation, analytics, and emerging technologies.

- Lead governance reviews, performance management, and strategic business improvement programs.

- Support new business opportunities, RFPs/RFQs, solution design, and transformation proposals.

- Collaborate with internal and external stakeholders to deliver strategic business outcomes.

Required Experience:

- 20+ years of overall experience.

- Minimum 5 years of experience in US Healthcare Payer Operations.

- Strong experience in Business Excellence, Operational Excellence, or Continuous Improvement within a Healthcare BPM environment.

- Experience leading enterprise-wide transformation initiatives.

- Hands-on experience with Lean Six Sigma methodologies.

Preferred Skills:

- Six Sigma Master Black Belt (preferred) or Black Belt with significant transformation experience.

- Strong knowledge of Lean methodologies, Process Excellence, Quality Frameworks, and Continuous Improvement.

- Experience driving AI, Automation, RPA, or Digital Transformation initiatives.

- Excellent analytical, problem-solving, and decision-making skills.

- Strong stakeholder management and executive communication skills.

- Experience managing cross-functional and global teams.

- Ability to influence senior leadership and drive organizational change.